Contact Kyte Support
Company Name: UMI Systems Inc
About: Kyte is the easiest way to get a car. Unlock on-demand access to cars delivered
right to you with the Kyte app.
Kyte Customer Service 👿🤬😡😠💢😤
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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of UMI Systems Inc
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Kyte Website
Privacy Policy: https://kyte.com/docs/privacy-policy
Developer: Kyte Systems Inc.
Read 6 Customer Service Reviews 😭😔💔
This cancellation was most inconvenient. It represents a flaw in your operational model. When delivering a vehicle to someone arriving at an airport, there needs to be some way to account for delayed flights. When I left Nashville after a ferocious thunderstorm that delayed everything, Air Alaska told us we would arrive in SeaTac half an hour late. Just before boarding, I texted you to report that. When it became clear during the flight that the arrival would actually be much later than that, I tried texting again but was unable to. When the flight arrived over an hour late into an airport that was rebuilt and confusing to me since my last visit years ago, I missed your surfer's delivery, had to find someplace to stay overnight and take an expensive taxi there. When I checked in the morning, you told me I'd have to go back to the airport, wait two hours for a car, and pay a $25 rescheduling fee. I gave up and made other arrangements. Your contract document says refunds will be "in general" in the form of Kyte credit. That would do me no good. I'm 84, and after 16 days of stressful travelling, have decided I will stay home henceforth. Chances of ever using my credit ($1006.44+$25) with Kyte are zero. However, I know many other younger, enthusiastic travelers who might well use Kyte with my recommendation. I will withhold it until you refund my credit and rescheduling fee. I suggest you make an exception to "in general" in my case.
There is absolutely no reason to not have a support team put in place to assist your customers! The wait times are extremely insane and not reliable at all! I have called, tried chat online and have been doing both for nearly an hour without any response at all to either way! This is not professional, and I will be speaking to the BBB about this company! Ridiculous!
I was told the vehicle was already rented after I input all my rental information. When I tried to rent another vehicle, I was told that I could not because I already had a reservation for that same time. There is no customer service phone number. I am need the car in 2 days. And it takes 2 days to get feedback from the online service. Not a good experience.
Do not book - it’s a scam
by Hhgfygdgj
Was really excited about the concept for this because i live in a city and renting a car is such a difficult process. But ended up extremely disappointed.
It came time for the car to be delivered and i got a notification that they were experiencing a delay with the car and i would be updated with an ETA. I waited 30-45 minutes, still no update. I looked for a number to call and couldn’t find one so I started a chat in the app. All they could tell me was “we are waiting for the car”. At this point the car was an hour late and we were going to miss our reservations at the destination. Eventually they cancelled with no update on the car... I don’t think they ever even had a car available. I had to rebook last minute with getaround, which was over twice the price and inconvenient to get to.
Needless to say I was extremely disappointed and won’t be using kyte again.
Stay away. They will scam you out of your money.
by Popopo123409629571
DO NOT USE. This is an unprofessional and uncommunicative company.
I booked a car for a quick trip and nowhere on the website was it clearly communicated that you have to be over 25 to rent. When you book, they don't even ask for your age, and nothing pops up to remind you that you can't rent if you're under 25.
Normally, for a relatively new startup, and especially in the car rental industry, I would be more understanding about this sort of issue. But the frustrating thing is that immediately AFTER I booked it, I got a message that casually mentioned that you can’t rent if you aren’t 25. (They completely neglected to state this earlier in the process).
Naturally, I went ahead and cancelled it, probably less than a minute after making the original reservation. Two months later and I’m still trying to get my money back. Kyte has been completely unresponsive.
Extremely disappointed in this huge flaw, especially for a company that is trying to brand itself to young people. Now I’m out $300 and, judging by how Kyte has behaved with this issue, I would never trust them enough to rent a car from them in the future.
Cancelled my Car 30 Minutes Before Road Trip
by Nic8387
BF and I were all set to head out to Palm Springs for a week. That morning, I received two messages asking if I could accommodate my car at a different time than originally scheduled. The exact wording was “If not, just let us know”. So I declined both requests. I figured it was no big deal. Then, moments before our rental was supposed to arrive, they wrote again saying they were experiencing “major issues” at their lot and would have to cancel our car. No phone call from a human or anything! They offered a refund but now I had to book another car and I didn’t get my charge back for two more days. So irritating. They offered a $50 store credit but no thanks! Never using again.
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