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Was really excited about the concept for this because i live in a city and renting a car is such a difficult process. But ended up extremely disappointed. It came time for the car to be delivered and i got a notification that they were experiencing a delay with the car and i would be updated with an ETA. I waited 30-45 minutes, still no update. I looked for a number to call and couldn’t find one so I started a chat in the app. All they could tell me was “we are waiting for the car”. At this point the car was an hour late and we were going to miss our reservations at the destination. Eventually they cancelled with no update on the car... I don’t think they ever even had a car available. I had to rebook last minute with getaround, which was over twice the price and inconvenient to get to. Needless to say I was extremely disappointed and won’t be using kyte again.

DO NOT USE. This is an unprofessional and uncommunicative company. I booked a car for a quick trip and nowhere on the website was it clearly communicated that you have to be over 25 to rent. When you book, they don't even ask for your age, and nothing pops up to remind you that you can't rent if you're under 25. Normally, for a relatively new startup, and especially in the car rental industry, I would be more understanding about this sort of issue. But the frustrating thing is that immediately AFTER I booked it, I got a message that casually mentioned that you can’t rent if you aren’t 25. (They completely neglected to state this earlier in the process). Naturally, I went ahead and cancelled it, probably less than a minute after making the original reservation. Two months later and I’m still trying to get my money back. Kyte has been completely unresponsive. Extremely disappointed in this huge flaw, especially for a company that is trying to brand itself to young people. Now I’m out $300 and, judging by how Kyte has behaved with this issue, I would never trust them enough to rent a car from them in the future.

BF and I were all set to head out to Palm Springs for a week. That morning, I received two messages asking if I could accommodate my car at a different time than originally scheduled. The exact wording was “If not, just let us know”. So I declined both requests. I figured it was no big deal. Then, moments before our rental was supposed to arrive, they wrote again saying they were experiencing “major issues” at their lot and would have to cancel our car. No phone call from a human or anything! They offered a refund but now I had to book another car and I didn’t get my charge back for two more days. So irritating. They offered a $50 store credit but no thanks! Never using again.