Vacasa - Vacation Rentals Reviews

The condo that we stayed in was clean and comfortable. I’m pretty sure the beds were the most comfortable we have ever encountered in our travels. It was tastefully decorated and not overdone with mountain decor.
We unfortunately had one solid night of quiet during quiet hours though, our 1st night there. The unit directly above us was noisy the next 3 nights. The first night we thought they could be coming in and bringing their stuff. The second night was worse, and I had to call this app to file a complaint. I followed up with the front desk in the morning as instructed. That night was even worse! We thought they were remodeling it was so loud. My husband had to finally make a visit upstairs. It was a great place, and other than the upstairs people, everyone else was wonderful. Not sure if we’ll do it again because we like to actually go to sleep, but it was nice overall.

We are renting a house in Fire Island at 137 Ocean Bay Blvd in Ocean Bay Park and found the house in the middel of a construction site with construction going on 24/7. Bulldozers digging and jack hammering all night long. We don’t have beach access as was advertised. This construction was not mentioned in this app’s ad, even though we found out it has been going on for a long time. The police informed us that there are no construction restrictions because the beach is state land and therefor construction can continue ALL NIGHT LONG. We haven’t been able to sleep since we arrived and this app is unresponsive. We have emailed several times. No reply. Calling failed due to insane wait hours.
Don’t rent with this app and don’t rent this property. this app makes it difficult to submit a review. The only review for this property is clearly presented by this app itself.
This is the only way to warn others who are about to be duped.

Hello we checked into our house today and are very disappointed. The sheets are dirty, the garbage cans are overflowing, someone has thrown up in the downstairs bathroom and it wasn’t cleaned up well before we arrived and there were many fruit flies covering the toilet seat. The house was not locked upon arrival. The previous guest clearly had a party here. There is a large spill, wine, pee or vomit that was cleaned on the rug before we arrived and was sopping wet. The pool was not chemically balanced when we arrived so we personally had to put new chemicals in. Overall with coronavirus going on we do not feel like this was the clean and safe environment we were looking for. We have tried calling this app but haven’t had anyone answer after 30 min wait. I have pictures I would like to share. Please reach out to me.

There are far less rentals available than other applications but also there is minimum booking requirements that make some of these not even feasible. For instance, I’m going on a cruise and I want to get into Miami the night before so I can plan accordingly, I can’t book a room for the one night before I get on the boat. I gave it 4 stars because that’s not entirely on this app but they should incentivize property owners to reconsider this in towns where people are just passing through.

Vacasa is a joke. We stayed at a horrible rental that had hundreds of great reviews and it was a complete dump, nothing like the pictures and we had chemical burns from the hot tub. We didn’t ask for our money back or anything in return other than to write an honest review of the house. We have fought for weeks to just have our review posted and we have just gone round and round with this company. BUYERS BEWARE! This company doesn’t let you post an honest review of subpar rentals!!!! I’m sure that the good reviews are from paid individuals. We aren’t finicky. I travel for a living and have stayed in rentals all over the globe. There’s no way that we are the only ones.

We loved everything about the house and location!!! The customer service thru Vascasa was pretty horrid tho-I had to call numerous times and wait a total of 2 hrs to talk to a person while we were there cause I had one simple question. The customer rep was nice once I finally got thru and I know it’s not her fault they don’t have the staff they should

1. The check-in and out time was really strict, 4pm to 10am. I had a meeting at 10am and asked if we could expanded 30 mins and the customer service answered very cold, no.
2. The outdoor lighting is totally out of use, we couldn’t use the swimming pool over night, which was the reason we booked the house. We asked the customer service if there were a hidden switch and they let us to found out ourselves.
3. There were cleaning ppl entered our house without notification during our stay in the early morning.
In summarize, cold customer service with no flexibility and care to the customer.

When I finally got thru, waiting times up to and over two hours, it was on the last day allowed to cancel. It was the 30th day and I was told it had to be BEFORE 30 days. I also asked if I could file for a refund with the travel insurance I had purchased and this was the answer, “we don’t refund for fear, not legitimate “. Wow, I never seen anything more legitimate. Anyway, now we
Have next May to hopefully get there. The bad part is I’m 77 years old and too many things are possible. We needed the money far more than another vacation.

Just wanted to say how awesome the folks at this app have been to me. I had some family health scares that prevented me from returning to Belize and instead of losing my money they issued me a future stay credit and I will be able to return in may 2021’ for a week and again in Nov. can’t tell you how grateful I am that I chose this app to work with.

Apparently this app has taken over management at the resort I’ve been staying at for 20 years. I’ve never had a problem with booking or reaching someone when I had a question or inquiry until now. I’ve sent numerous emails, and have called several times to no avail. They have different prices for the same room depending on which website you use. I always book a weeks stay at The Islander Resort for my birthday, and had a question regarding booking, I’ve received zero response. I am beyond disappointed with their lack of service.

I have used vacation rentals for years and years. Usually book through another company. And when I had to cancel due to the pandemic I came to find out it went through this app and not the original site I thought I was going through. Had so many issues with credit and when I finally tried to use the rest of my credit I was told I had to travel by the time the credit expired, not just book. NO WHERE on the site does it tell you that. They do not care about the customer. They got their money from you.

We had no issues at all booking through this app and thought they went above and beyond with their service. We called to add an extra day to our vacation and they made it very easy. Our experience with this app is highly recommended!

Due to the corona virus outbreak and the mandatory shelter in place order that is currently in place for the state that I reside(WA) as well as the state of the vacation home I rented (OR) I was forced to cancel my upcoming trip. Not only am I having to pay full price for the trip I’m not taking including cleaning fees and water usage fees etc the home owner and the customer service via Vacasa have not responded to my several contact attempts. Thoroughly disappointed with how this company is treating their customers during this state of emergency. Could’ve easily given a credit to use later but they won’t even respond to us.

Went to Ocean City and stayed in the condo where the air conditioning was broke when we got there. We called and they wanted to refund us and make us find our own place because they had nothing. They kept saying they were trying to get a hold of the owner of the condo then when we found people that knew him he had no clue. They wanted to give us $25 a day for not having air-conditioning. Two kids pooped in the pool and they refused to come and clean it for days. Trying to get a refund and being hung up on by managers absolutely unprofessional!!

Just keep scrolling and book with another company . When you have issues ( and you will) it’s hard to get anyone to answer and they take forever to send anyone out. Rooms aren’t available to check in when they say , it was 24 hours later when they sent someone to fix a broken sink, they said condo had dishwasher but it did not work , AT All! Multiple issues and they just kept saying I would get reimbursed, which never happened! Will never book with them again

I love using this app for making vacation rental arrangements however lately it is impossible to get in touch with them and get any kind of help through the customer service. I waited for four hours on hold one day to try to talk to somebody and still have not been able to reach anyone either by phone or by email.

We plan to make this an annual vacation. This place was everything we could have imagined and more. This is our fav rental out of all the ones we’ve rented over the past few years traveling. I love Vacasa it never disappoints. Which is why I use it.

This cabin is filled with bugs mice everywhere. We had to check out a day earlier because of the mice and bugs. Also there are no smoke detectors in the house. The outside was trash everywhere. Old wood trash cans everything. Would not recommend to no one. Have tried to contact the property manager several times and no call back. Planning on calling building codes and the BBB if I don’t hear from this company soon. I feel they should refund at the least one night. Debbie Caldwell 👎👎👎👎

We got text message with updates and when we needed assistance we were able to talk to someone who solved our issues.

It was nicely decorated and clean. My recommendations to improve a person’s stay:
1. The King bed could be improved. It needs a new mattress, not very supported.
2. The Breakfast Bar Stools were cute but not functional.
3. The internet was very spotty and not secure. It needs to be password protected and the speed increased.
Otherwise, it was a nice place to stay.

Vacasa made it so simple to check in to my rental. Recommend for anyone traveling with this app!

The worst app I have ever dealt with. Booked a room and then a month later they say it was unavailable, they give me another room just to cancel that too. I have a whole family that’s coming on vacation from Europe and no place to stay because this app screwed me over. Please please stay away from this it’ll save you a bunch of headaches.

Love the one click connect for WiFi.

this app does not work with you at all. Make sure you book your stay several months in advance and cancel prior to the 30 day mark because the company will not work with you at all if a natural disaster occurs.

Makes preparing for your trip and checking into the property a delight. I love it!

We love this app and were excited to see they have an app. Downloaded it today on my new iPhone 11 and it won’t open. Tried to go to app support, but it took me to my reservation. Very frustrating. Please fix app

One click connect to get on the WiFi is great!

Sells dumpy property rentals in scary parts of town. Sleepless noisy nights. I paid out of pocket for a hotel after I arrived. Not Vacasa developers fault

The 1 star review I left the property was never posted. this app filters results and only 4 and 5 star reviews show up.

Trying to launch app for our upcoming trip and the sign in screen shows for 1 second and then is gone. Can’t sign in.

Have tried multiple times to load and open app. Does not cooperate. Trying to use for an upcoming vacation rental. No luck. Bad Review was also blocked by refusing all nicknames.

Doesn’t have any info regarding my trip. I have my reservation number and everything. Useless app

Really not workable on iPhones. Won’t load

Useless service with useless support and an app that is essentially just a web browser for this app.com