Contact Swann Security Support

by Kim0605

Recent news—- I bought a brand new up to date 1080p and it still has problems with this app. So even the new magnetic cameras doesn’t stay connected and doesn’t stream. Absolutely the worst security cameras. Don’t waste your money, DON’T rely on on Swann cameras to watch your house.... Below explains some of my issues with tech support. —. My 4 small 1080p magnetic CAMERAS DON’T WORK since swann went to the new app. I have been with the old app for like 5 yrs. and never a problem. I have these cameras to watch on my 92 yr old mother while I’m at work. I have talked to numerous techs since app switch in June and nothing they will not stream.” On Sept 22 I got a phone call from a tech named Frank who said his supervisor approved 4 new cameras to be sent to me. I HAVE NEVER RECEIVED THEM YET!” I called and ask for them to have Frank Marino call me, but i get no where!!!. The dummy’s that answer the phone keep wanting to warranty out my 1080p spotlight camera on my patio. BUT I’m not having problems with that one. However they send a refurbished spotlight camera and i never asked for it... Update spoke to a girl named Liz who said she would stay on top of this and was going to call me back, she never did and Frank still hasn’t called me back. Unreal these camera don’t work with this app, but they were fine with the old app.

by EricD411

How are apps this bad still in use? Interface is terrible. App will log you out every other day or so, and best of luck in being able to log back in given that the system and user access are entirely separate so you will end up with 7 different passwords, none of which will work. Want notifications whenever something happens that you have your camera’s monitoring? Too bad. Maybe your neighbors will tell you what time someone was at your door and you can go back and search for that video clip, otherwise you’re out of luck. Even if you had a notification, the app and Camera feed wouldn’t be able to actually load in a timely manner to make any difference. Let’s say by some magic you are able to log in and see something you want to record and then share across your neighborhood group.... best of luck. No export capability within the app. Can’t export video even if you can find out how to make a video recording. Dissatisfied would be an understatement. If the install hadn’t have taken so long, I’d be replacing the entire camera system because this app is so terrible.

by Abananalc

I am not sure how this app has achieved an almost 5 star rating or any rating above 3 stars really.

Within the last year, the rating had been hovering around 2 stars and likely plummeting due to much much much dissatisfaction from customers who used to use the Safe by Swann app, but had to migrate over to Swann Security. They have made much improvements to the Swann Security app, but it still stands no where near the Safe by Swann app in terms of reliability, responsiveness, and user friendliness. We have been open to giving this app a chance, but about a year later, we are now reconsidering these Swann security cameras (again). The app is slow, buggy, and we are almost never able to see live views. Most of the time, it’s just checking out recordings IF it even picks up recordings. I know it’s a Swann Security app issue because we didn’t have these issues with the previous app.

Overall, make sure you’re reading some of these reviews before buying any Swann security products. It’s a shame if you purchase something and you cannot adequately manage security through their app (that is supposedly worthy of 4+ stars).