Contact Swann Security Support

by A Mayeya

I bought one floodlight with camera to try it out and was very happy for the most part except the application took forever to open at times and that was very frustrating especially after receiving a notification but......I decided camera was still good so I bought 3 more to place in different areas of home. I now regret doing it because the application seems to be worst. I get notifications (like 60+ at times) and try to open camera live view to see what’s going on and nothing, won’t open, just “spins” saying trying to connect then once it does finally display if at all I try to click on view individual camera and again takes forever to actually open up to view and use mic or just to monitor movement. Most of the time I end up just closing the app because it’s too frustrating. Internet connection is good and I keep up with updates so I know it’s none of that to be an issue. I have since purchased a Ring and see the difference so definitely regret buying the swann products and WILL NOT be recommending to anyone!

by George H.W. Bush

I too am confused why this app is showing 4.7 stars. This has been a terrible security experience. We’ve had these cameras for a little over a year now since we had our garage broken into. The cameras and app were great for the first 4 months and then started to give us error messages or update messages every week and the cameras stopped recording, even when motion would pass. Over the course of several months we just gave up on the cameras; every couple of months the cameras will all of a sudden come back online and give us 100 notifications in a row, and then essentially shut back down. Most recently I got a notification that an SD card had been removed, and we never even inserted one.

This is a terrible and unreliable system, we’re going to buy another one because we need to know that if anything happens outside our house, it will be recorded, and these cameras are unable to provide us with that piece of mind. Do not purchase!!!!

by !!!junk!!!

Over a year I was using these cameras and they work flawlessly they were awesome then someone (ceo) though it would a great idea to change it up so he could stick cash in his pocket. I went from haveing 3 really nice camera to nothing at all 2 of them are garbage even tech support told me this it all happen when they upadated there app! just 13 months of owning the cameras it was very horrible experience hours spent on the phone . And Schwann security would not send me any new cameras either and tech support are the one who were responsible for it . Needless to say there service is horrible and I will never buy one of there products again! They could of at least made it right now if you look at there cameras they cheaply built plastic the cameras I had were made out a metel enclosure. That what corporate companies do make it as cheap as possible once every one is on there service ! Thanks for nothing!