Lens app not working? crashes or has problems?

Lens Status

Last Updated on 2024-05-22 by Reuben Catchpole

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9 User reports:
App has problems

User reports 9

⚠️ Most reported problems ⚠️

44.4%

Not working

33.3%

Crashes

22.2%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Lens Problems 😠👌🔥

- Some minor quirks

- Issues with restoring purchases

- App logs out frequently and has technical problems

- Unable to contact the company for support as the email provided is undeliverable

Have a Problem with Lens for Watch? Report Issue

Common Lens Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Lens app on iOS and Android devices. Solve all Lens app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Lens iPhone Issues and Solutions

Lens iOS app crashes, not working, errors
Lens iOS app network issues
Lens on iOS has black/white screen

Lens Android App Issues and Solutions

Lens has errors/crashing/not working
Lens server network connectivity issues
Lens has black screen

Lens iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Lens app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Lens app crashes or not working on Iphone (iOS):

Close and restart the Lens app on iPhone
Update Lens app to the Latest Version for iOS
Uninstall and reinstall Lens iPhone app
Update your iPhone to the latest iOS version

Fix Lens on iPhone unable to connect to server/internet connection issues::

To resolve Lens network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Lens black/white screen (blank screen) on iPhone:

Follow the Lens iOS app troubleshooting guide Here →

Lens Android App Issues and Solutions

Fix Lens not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Lens app issues:

Force Stop the Lens App
1. On android, goto "Settings" » click Lens app. » click "Force Stop".

Update Lens to the latest version on PlayStore

Clear Lens App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Lens app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Lens.

Fix Lens unable to contact server/ Lens internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Lens » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Lens » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Lens on android.

Solve Lens black/white screens issue on Android:

Follow the Lens android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Reuben Catchpole, developers of Lens.

About this app

this app for Watch is the best way to browse Instagram on your watch. this app does everything from liking posts, viewing comments, commenting on posts, displaying videos, searching for users, viewing direct messages, and more! You can view your feed, the explore tab, your activity, your stories, user profiles, direct messages, and more!