Contact Planning Center Services Support

by Coolboy2501

I love planning center, but I’ve grown to hate the app. The interface is inconsistent, with different (mismatched) themes across different parts of the app. There are many annoying alerts that the app could go without having, too.

User experience is fine, in theory (more in the paragraph below). Straight forward with obvious buttons and menus.

The big issue comes with all the bugs in this app. I do not remember a time I scheduled a Sunday Service without the app giving me some pesky bug. I’m convinced the developers or project managers do not test the app, because very common operations are inconsistent or require restarting the app before registering changes. Some operations cause the app to crash all together. None of this is present on the desktop interface. All the small bugs add up to frustration when trying to make even small changes to a schedule. I thought my app was out of date, because I downloaded it so long ago and mostly use the desktop browser version, but it’s the latest version. I hope this app is tested thoroughly, like it should have been in the first place, and all these bugs are fixed.

by GB13😎

Disclaimer: I’m an administrator user for my church, so my experience is based on trying to make full use of the app’s features.

This app constantly seems to need its cache cleared in order to correctly show what the website shows, and has repeatedly caused me to lose in-progress work on song lyrics & chords. It frequently misbehaves in unexpected ways, and is generally just unreliable and frustrating to work with.

This *isn’t* due to any network connectivity issues on my device. I often started trying to do something in the app, only to run into a bug that prompted me to switch to their website on the same device, which then worked without issue. So it really *is* just the app itself that’s the problem.

I’ve also uninstalled & reinstalled the app to see if that would somehow resolve the problems I keep running into. Unfortunately, it didn’t.

So until they take the time to fix the app’s problems, I can’t recommend it – not for making updates, not even for just looking at things (since the app’s cached data could be stale).

by JayMccutchen

This should be called “Planning Center Services Companion” app. If you are simply using it to look at your scheduled plans, it’s passable. Although the UI is a bit perplexing with many dead ends (back buttons anyone?) it does the job more or less if u are needing to a hand in practice, but that’s about it.

That’s being said, I don’t think modern people want to use just a portion of a service in an app. I don’t understand why I can’t use this to even ADD a person to a plan. As a leader it’s a real pain if, say I forget to add a person, and then I want to give them access to set on stage and I have to grab my laptop. Of maybe I wanna just review future plans on the fly I haven’t been scheduled on but I MADE BECAUSE I’M THE ADMIN and I can’t do it. Just annoying. I want a uniform experience.