Contact Hidden Journey Support

by Bakimmes

I have played this game for a while and really liked it, however, I tried to purchase a $9.99 bundle 3 times because when I purchased the first one it said it could not be completed so I tried again twice more when I found it was taking my money but not giving me the bundles I paid for. I tried communicating with the games customer support but they only gave me Apples website to get a refund, however, they told me that I was not eligible for a refund without telling me why I was not eligible. This game’s customer service also does not give me any satisfaction in telling me why I did not get the bundles I paid for. This whole thing is a big scam, I am out $30 and have no product I paid for. I am now going to delete this game and will never get another game put out by this company because they are not reliable to give you what you pay for. Please be aware that the people who put out this game cannot be trusted to give you what you pay for. If you give money for an in-app purchase and don’t receive the product you are out of luck because you can’t get the product and you are out the money they stole from you. BEWARE!

by Grannychic

The graphics are great, I like the option to enlarge the picture for easier hunting. The ads arewaaay to many & they don’t turn off when you tap the x. It just takes me out to the web or App Store to get the game that’s in the ad. I click done & it goes back to the ad, I click the x again & am taken back to the App Store. A vicious circle that goes on for 3 or 4 times. I have closed the game to get out of the loop. Then open game come back play the next round & get another ad with same results. I play games for relaxation, not frustration. I’m removing the app from my device, might check back some day to see if game has improved.

by Lilhobs22

Very repetitive, but for a reason. You get different challenges for the same scenes. The only down side is it's the only game I've ever played where you're punished with an ad after each completed level. You're actually rewarded when you don't complete the level in time by being able to quickly replay without watching an ad. Also, I realized I need to get 3 stars on every level, So I went back to complete each level with 3 stars but it's such a pain to scroll back through all the levels each time. I'll likely delete the app because of this.