Contact Yale Access Support

by BeamerDude

BEWARE!!! This app and its associated lock are a HUGE security risk!!! Case in point: After receiving help from Yale tech support just now, I’ve learned that if someone ever closes the door and shakes the internal wireless module loose (even slightly), the module will lose connectivity. But, that’s the not worst part. Once the module loses connectivity, the app continues to report the last state the lock was in before it lost connectivity. Today, the app showed that the door was locked, when it was, in fact, unlocked. This is a HUGE security risk, since the user is led to believe that the door is locked, when it is not. What the app should do is report that the status is unknown, due to its inability to connect to the wireless module. This is poor design from a company that markets a product meant to provide security to home owners. This is the single worst scenario and one all home owners should be concerned about. I’m surprised Yale continues to sell their locks along with flawed software. This app and the Yale lock have been out for quite a while now. How this flaw hasn’t been addressed yet is beyond me. Both should be avoided at all cost!! I am trashing this risk of a security solution and will invest in a more secure and reliable one.

by Jussandjuss

I bought 2, one for an Airbnb and one for my own house. I liked the design and the password for the airbnb is useful. The problem is that the app doesn’t tell you when the batteries life (4 batteries AAA) the app doesn't even send you a message to prevent.
One day my Airbnb guest were no able to go into the house on a rainy day because the batteries were gone. They had to wait inside their car until I was able to drive and open with the master key. Another day my mother in law was gonna take care of my dog and again the batteries were done. And is not something that you can control like: I'll change the batteries every 15 days or every month, because the batteries die according the use of the opening/closing door. So it can be a month, 15 days or a week.
And let me remind you that they are 4 AAA batteries that they recommend in the instructions that cannot be rechargeable.
I tried to return both and once they have been installed there is not return.
Waste of money (they are not cheap) and a head ache having to have a calendar note every 15 days to go and change the batteries.

by Notwell25

If you are added as a guest to someone, you cannot remove the home from your keychain. In my case, I bought an August for an ex girlfriend three years ago and a Yale for my current girlfriend this Christmas. The ex never removed me as a guest on her lock. My new girlfriend saw the other girl in my keychain list as we were setting it up and immediately started questioning me. So fun! There was no way to delete it. Apparently it cannot be deleted without having the owner do so, whom I have zero contact with and for all I know, she’s moved or thrown the product away. It’s absolutely insane that you cannot remove yourself from another persons lock and you will forever see that person pop up on your home screen in the Yale app you personally use. Called Yale and emailed customer support to have it removed. Their response is that they nor I can remove it from “MY YALE APP” and that she has to remove me. Get it together Yale! This is absolutely ridiculous you can’t remove yourself from a lock in your own app. Would upgrade to 5 stars if it weren’t for this needless headache.