Contact Norton Family Parental Control Support

by Norton Hater75

if i could give this negative stars, i would. this app has given me so many issues. sometimes it takes my apps even when my parents have it set for them to not be taken, and i just sit there and have to disable my account for norton and whatever. it’s such a pain. if you love your child and don’t want them to hate you don’t buy this app. it has made me so angry to the point i pull my hair out and throw my phone. it also turns my vpn off and my location and web protector at random times and i get in trouble for it when it wasn’t even me. this app has quite literally ruined me and my friendships because all of my friends will have fun in their phone and i just have this app that does absolutely NOTHING for the human race. whoever created this is obviously somebody who hates life and wants to put kids into a serious depression and isolation. i really hope you make a good decision and decide not to buy this app because it’s a waste of money and the most pointless thing ever. are you going to go to your grave and be like “man, i’m really happy i put restrictions on my teens phone.”? no. you’re not. so don’t buy this app. for your sake and your child’s sake.

by B3ck!/

I appreciate this app for the ability to set and change house rules, block certain websites, and know where my child's is. I am frustrated by the fact that location services keep turning off somehow on both devices. This never happened before with a different monitoring app. And it happens when no one is using the phone or tablet. A smaller issue is that there is no way to lock devices separately. The only option is to lock all of one child's devices. Now I'm in a situation where the morning of a day my child's phone was stolen, the location services were disabled, so I can't locate the phone. And I can't lock it without also locking my child's tablet which she can also use to communicate.

Developer response YEARS LATER?

by Upsidedown72

I work in IT working with managed devices so I know what’s possible, and Norton has implemented nothing in terms of control in this app. When the time limit expires, all apps are deleted from the device. When the the allow time starts, the apps are rewarded to the Home Screen in alphabetical order and without any folder organization. This was very upsetting to the child. Worse though is that there is no way to whitelist an app to allow it to run after time expires. So apps used for sleep, sleep tracking, glucose monitoring, etc. are totally gone with no way to allow their use.