Contact FOX NOW Support

New version of this app on AppleTV is so bad in terms of GUI usability. All it does it lock up and freeze. Finding shows is like fumbling through and just blindly pressing and swiping buttons until you get lucky. Once you’ve actually watched a show, navigating back out and to something else is impossible as the GUI freezes as it tries to buffer and pull data for all the graphics and show previews. Just bad overall and this is on a latest gen AppleTV with latest OS on it that NO OTHER APP HAS ISSUES RUNNING ON LIKE FOX NOW DOES. Fix this last horrible rewrite of the app! To make matters worse, you can’t rewind some shows like The Orville and if you exit the show playback, it requires a FOX Profile to resume without starting from the beginning? ARE YOU KIDDING ME?! App is so bad... It also slows down the Home AppleTV GUI when the app has been running for a while and is still in the background. I always have to close the app fully in order to get my 4th gen AppleTV to work smoothly again. Leaving the app opens almost seems like it causes a memory leak or CPU cycles to be used by it in the background when it shouldn’t be.

This is one of the most frustrating apps I’ve used in a long time. I am a DC metro commuter so I travel from cell tower to cell tower as well as underground. This app absolutely struggles with trying to keep up. Key features like preloading or the ability to download an episode are missing. The AMC app gives that ability which is great for planning for your travel. The app has a terrible time remembering where you left off, a lot of times requiring me to restart an episode, which of course queues commercials. Speaking of commercials, if you lose connectivity for a second the app quits out of the show and requires you to find the show again and restart, which again requires watching the 5 commercials. When going through tunnels on a subway this can be a nightmare. I had this happen 4 times in a row one time. Sometimes even when I have 4 bars of LTE the show will still hang up and do the loading circle. Nothing quite compares to the Netflix or HBO apps. This has taken me way too long to get through the horrible show that is The Passage.

I use FOxNow so it can view FNC programming live & also later; FN works ok on my slow internet connection. I find it really hard to navigate , hard to play the program I want, when replaying a program it is difficult to go back or forward the buttons don’t always appear and there is no tech support to help; there is no directions to help; I have tried text chat for text Support there is no phone number for tech support I’ve emailed tech support . generally I don’t get an answer or I get someone who has no ability to help me. After a program is broadcast live it does not show up on the menu to view again until the next day or many hours later. It would be nice if they provided telephone tech support or at least detailed instructions on how to use the application. Not having cable; not having a television; only using a slow Internet connection with an iPad fox now is cheaper than anything else but other than that I would not recommend it.