Contact ServiceNow Agent Support
Company Name: ServiceNow
About: ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences
for the most common service desk agent workflows, making it easy for agents to
triage, act on and resolve requests on the go. The app enables service desk
agents to promptly manage and resolve end user issues from their mobile devices.
ServiceNow Agent Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of ServiceNow
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E-Mail: [email protected]
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Privacy Policy: https://www.servicenow.com/service-privacy.html
Developer: ServiceNow
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3 Most reported problems 😔💔
Worthless
by Mr. Shlabotnik
If I could give this a zero I would. I have spent the past 1/2 hour trying to find a way to search for a specific ticket to help someone else. Never found a way. I can see my tickets and my groups tickets but I need to be able to search and find tickets that are not in my groups assigned work.
Never found search never found help so I can find out how to search. A waste of time and disk space.
Not intuitive at all. I could go on but this wore me out.
Missing some key functionality!!! Otherwise very useful when working mobile.
by Timmahh87
I try to resolve an Incident but can’t because it’s missing the “Causal CI”. There is no field available to enter this info. Please add!!
Also, there is no option to change an Incident State from “New” to “In Progress”. This is a necessary step in working the ticket and prevents it from being closed.
This app is very helpful with providing urgent information about Tasks and Incidents that have been assigned; especially when I am away from my desk or when updates occur outside my normal working hours. If the missing functionalities mentioned above were added, this would be a 4.5 star review!
Major downgrade from previous
by OnCall24/7
This new version is a disappointing replacement for the previous app. There is no way to see tickets for a specific CI or see tickets you are watching via saved favorite filters. It’s such a loss of use and isn’t worth logging into unless a ticket is sitting in your group queue just waiting on you. I have had to resort to using the full web page instead just to see tickets I need to find by application CI. Give us back our personal filters!
Have a Problem with ServiceNow Agent? Report Issue
Why should I report an Issue with ServiceNow Agent?
- Pulling issues faced by users like you is a good way to draw attention of ServiceNow Agent to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a ServiceNow Agent customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using ServiceNow Agent.
