Contact Premier Agent Support

by Absjdhe

I cannot physically answer my phone any faster and yet I still never get a connection to a lead. I will answer + 1 sometimes before the first ring is even finished and yet I still don’t get the lead - only to be told “Someone from your team has already connected.” Despite this effort, my answer rate continued fo drop with each failed attempt which makes no sense. Clearly, I am answering the calls so why does my rate go down? Is it an an answer rate % or a connection %? Why is this important?…Because I am less likely to be fed future calls if my answer rate is low. And yet, the fact remains that I answering the calls, just not landing them. All very frustrating.

by Sad About Stuff

Absolutely appalled by the low tactics of taking away past sales for realtors and rumors about all of our reviews going away too. I manually added all of mine back a few days ago and they are gone again. When I try to add past sales now it will not allow it. Lowball, dirty strategy to filter leads directly through Zillow by not allowing the public to automatically see how successful an agent is or how experienced they are. I’m glad I have a solid sphere of influence, but this is a new low for the strangers that are moving hundreds of miles away. I’d love to be a part of a class action law suit from NAR which I hope is likely soon. 😊

by Dmelhorn79

This is the worst app ever. Zillow used to call you directly on your phone. Now they use this stupid Zillow connect app which does not work well. I will get a sorry we missed you notification when my phone never rang or attempted to contact me thru the app. If I do manage to get connected the quality of the call is garbage I end up getting the phone number and just calling the person back directly as neither one of us is able to hear correctly. Once I call them back using the tried and tested cell phone directly the client invariably says “oh wow that’s better I can hear you now”. Go back to using the phone zillow