Tchap app not working? crashes or has problems?

Tchap Status

Last Updated on 2024-07-09 by DINSIC

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53 User reports:
App has problems

User reports 53

⚠️ Most reported problems ⚠️

Not working

52.8%

26.4%

Crashes

13.2%

Account

5.7%

problems reported in the last 24 hours

24 hour clock ⏰

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Common Tchap Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Tchap app on iOS and Android devices. Solve all Tchap app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Tchap iPhone Issues and Solutions

Tchap iOS app crashes, not working, errors
Tchap iOS app network issues
Tchap on iOS has black/white screen

Tchap Android App Issues and Solutions

Tchap has errors/crashing/not working
Tchap server network connectivity issues
Tchap has black screen

Tchap iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Tchap app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Tchap app crashes or not working on Iphone (iOS):

Close and restart the Tchap app on iPhone
Update Tchap app to the Latest Version for iOS
Uninstall and reinstall Tchap iPhone app
Update your iPhone to the latest iOS version

Fix Tchap on iPhone unable to connect to server/internet connection issues::

To resolve Tchap network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Tchap black/white screen (blank screen) on iPhone:

Follow the Tchap iOS app troubleshooting guide Here →

Tchap Android App Issues and Solutions

Fix Tchap not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Tchap app issues:

Force Stop the Tchap App
1. On android, goto "Settings" » click Tchap app. » click "Force Stop".

Update Tchap to the latest version on PlayStore

Clear Tchap App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Tchap app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Tchap.

Fix Tchap unable to contact server/ Tchap internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Tchap » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Tchap » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Tchap on android.

Solve Tchap black/white screens issue on Android:

Follow the Tchap android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at DINSIC, developers of Tchap.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Tchap Website

Privacy Policy: https://tchap.beta.gouv.fr/politique-de-confidentialite

Developer: DINUM

About this app

this app est un service de messagerie instantanée destiné aux communications des agents de l’administration française, pour échanger des informations sensibles ou moins sensibles, en mobilité ou depuis un poste de travail bureautique. this app permet de discuter par messages à deux et en groupe, et de partager des fichiers comme toute messagerie instantanée, avec un annuaire intégré des agents utilisateurs, une utilisation simultanée sur plusieurs appareils, et un haut niveau de sécurité et de confidentialité des échanges privés. this app est réservé aux agents de l’Etat et aux personnes invitées dans une conversation professionnelle avec un agent de l’Etat.