Contact blurams Support

by Cinco03

The quality of the picture is great. The sound needs a lot of improvement. It’s somewhat clear but hard to make out what is being said most of the time. A constant low humming sound is continuous. PTZ motion tracking often finds itself facing walls and never relocates object. Have tried numerous times to get in touch with customer support to no avail. The customer service number that you see from the developer on these reviews go straight to a recording that no customer service agent is available… no matter what time you call. Paid for continuous recording and there are gaps all throughout the day. I probably get about 30 minutes to an hour of recording in a 24 hour period. The rest of the recordings are missing. Can’t get ahold of customer service so can’t get the issue fixed. Can’t get a refund on subscription because they don’t go through apple and instead make you purchase via their website for subscription even though apple is promoting it. Apple has told me there is nothing they can do since it’s not through them and they continue to let this app scam on their store. Highly recommend not spending your money on these cameras I really have nothing good to say other than the quality of the picture is great. Overall these cameras are a very generous D-

by Because Much

The only reason we purchased these cameras and use this app is for cheap cameras to watch our dogs when we are away. And the cameras work pretty fine. However the app can be laggy at times. Especially since they always have at least one constantly scrolling banner ads at the top. That wouldn’t really be a problem if it weren’t for the fact that we constantly get notifications not related to the cameras themselves, ie trying to get us to subscribe to a plan or expand our plan, etc. etc. It’s incredibly annoying and for the life of me I can’t find anywhere in the app that allows you to turn off the ad notifications. It’s almost to the point of just spending 3 times as much to switch to all Ring cameras. At least then I have full control over notifications and a much smoother running app.

by Pvoforthawin

Went from a camera going down (it wouldn’t turn on or connect at all.) To the screen wouldn’t rotate when viewing on Ipad(it’s been fixed) To the app will randomly close and now, for the past hour after the app randomly closed itself I CANNOT log back in. I’ve deleted the app. I’ve restarted the app. I turned off my WiFi. (Can’t go in the room to unplug it because I’ll wake my child and 0350 is NOT a good time.) I used to love these cameras and app, but now it’s become a huge struggle. I heavily rely on the camera to keep an eye on my child during nap/bedtime because he is in a 2yr old sleep regression stage and not wanting to keep his clothes on. This just made our struggle to keep an eye on him without starting at him from his door 24/7. (He WILL NOT sleep with people in his room.)

Please please please, fix the issues going on.