Contact Virginia Cardinal Care Support

Just downloaded this app, to enroll in my MCO for Health Insurance and when I click to open the app it’s just continues to have a purple circle in the middle of the screen going in a circular motion with broken dashes, which I’m assuming indicates that it’s loading. But that’s all the app does, it’s been well over 10 minutes and that’s all I’ve got. I don’t know if there is a bug or there is an update that’s being worked on. But I hope it gets fixed soon! I was very happy that I could just sign up on my mobile device using this app without the hassle being on hold for awhile over the phone. Please fix ASAP! Thank you!

Since Virginia premiere did not let me know that the doctor I had been using with Kaiser was not covered (even though it let me select her as my provider) I continued my prenatal care for three more visits since I have one month left of my pregnancy. Today when I received my member card there was a random doctors name. I called this doctors office to find out he was not even a doctor anymore. I also found out they will not allow me on that plan (that it let me select) over 3 weeks later and am left paying those bills, finding a new doctor, and a new hospital to deliver at weeks before my due date.

I scheduled an appointment with a provider that was recommended through the app as a practitioner (and office) that accepts Medicaid. When I walked into for my appointment, I was informed that they do not accept Medicaid and stopped accepting it a month ago. The entire purpose of this app is to streamline the process; I expect the information to be accurate and up-to-date. I gave another star only because the app is quick and functions well, which is great, but also pointless if the information is inaccurate.