Company Name: Suddenlink Communications
About: Suddenlink Communications, formerly Cebridge Connections, is the 9th largest provider of cable
broadband services in the United States
Headquarters: Saint Louis, Missouri, United States.
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Suddenlink Communications
E-Mail: [email protected]
Website: 🌍 Visit Optimum Support Website
Privacy Policy: https://www.optimum.net/pages/PrivacyExisting.html
Developer: CSC Holdings, LLC.
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by Adnap1978
This company is awful. I have always had trouble trying to pay my bills with them. Sometimes they post my payment, sometimes they forget, sometimes they randomly lose my billing address even though it’s been the same for years. I try paying on their app, then they take away that option from the app. I try paying on their website, then it goes down for “scheduled maintenance “ for over a week. Then they post to download a different app that’s outdated and doesn’t work only to make you download yet a third app to find out your paying late after TRYING to pay them for two weeks. They are an awful company. And that’s just the tip of the ice berg. Don’t get me started on their reliability of service. Definitely avoid moving to an area where this is your only option
by Susanhop
This is a disgrace! I’m about to switch companies because this is so poorly managed. Their nation wide service is fine but the app has not worked since I downloaded it. Even store reps couldn’t get it to work. They need to get ride of it or actually hire someone to make it work. I’ve changed passwords and everything I can think of and now I’ve had late payments after being so mad that I couldn’t get the app to work I walked away from my phone and then couldn’t get through on the phone now my payments are late... how in the hell is that my fault that all of the resources to pay aren’t available.... awful service. If you are thinking about this company... think again and use someone else
by Loksmth
I really don’t know how this service has survived this long: except that maybe it’s because no competitor has decided to work in this area. I have not had any requests resolved: 1. We continue to have underground cable sitting above ground since we moved into our home
( for at least 10 months now) and the excuse given for not fixing the problem?- “ We have so many requests that we are backlogged”
Though the internet service has been ok, the customer service has been poor at best. Now there is no convenience for paying my bill- because the App- like the company’s service- is “ Unavailable...having issues...please try again later “
At this point, if a competitor were to come along, I would strongly consider changing over....smh