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I’m new to Zendesk (previous employer used Freshdesk then Freahservice). This app is buggy and inconsistent. Simple example - when you tap into a ticket, there is no visual indication how to return to the list of all tickets. There is no icon in the upper left. I assume it should have an X or back arrow, but it’s blank. If you tap the blank area you are taken back to the full list. Also, why can’t I change the status of multiple tickets in the full list? All I can do is delete or mark as spam? Mass editing capabilities are basically non-existent. Zendesk should really just scrap this and start from scratch with a fresh approach.

I’m probably the only one of my co-workers who still bothers with this app. When it’s very busy, I mainly use this app to send me notifications that a new ticket has come in or an open ticket has been updated. To use this app for anything else is beyond frustrating. It crashes randomly, my newer macros aren’t available (even if I sign out and sign back in), and I could go on and on. The reason I’m writing this review is the one thing I use this app for no longer works since the latest update. That’s right, I no longer receive notifications about my tickets. I have to go into the app and manually refresh the “Notifications” feed to see all of the activity I’ve missed because nothing was sent to my phone. This is at least the second time this issue has occurred in the wake of a shiny new software update. I have no idea how this version has four and a half stars.

Every time I launch the app I am required to sign in again as if I just installed it. Also upon first sign it I can’t even load my workflow and the message “permissions required” is shown. I have to sign out and sign in again BUT WITHOUT CLOSING OUT the app or it will stay in the loop of non-functionality. Pathetic. 2-week (approx) update: issue still occurs 99% of the time. Even though there’s been at least 1 if not 2 additional app updates. This is just sad at this point.