Contact Motel Rocks Support
Company Name: motelrocks.com
About: Born from a love of vintage fashion, Motel is the must-have label for girls who
want unique, edgy and eclectic additions to their wardrobe that are guaranteed
to make an impact! Established in the late 90’s, Motel was created after the
brand founders set out on a road trip of freedom, discovery and fun across the
west coast of America. Inspired by the indie vintage shops and various thrift
stores dotted along the Californian.
Motel Rocks Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: HELP@MOTELROCKS.COM
Website: 🌍 Visit Motel Rocks Website
Privacy Policy: https://www.motelrocks.com/pages/privacy-policy
Developer: Motelrocks.com
4 Most reported problems 😔💔
Paid 10€ for the return and only recieved one QR code. Could only return one parcel (it was a huge order). Talked to the costumer service, I didn't get another QR Code, they allegedly cancelled my return so I could process it all again. Another 10€. That did not work, so I tried to use the QR Code again, the postal service told me, that this would not work either. So I have this huge bag filled with clothes at home that I won't wear and I can not return it, although as I costumer I have the right to do so. I do not get the help I need from this costumer service.
Horrible Glitchy App and Customer Service
by Shagadelicbaby98
Honestly I really wanted to like this brand because the clothes are cute but since putting in my first order with them, the whole experience has been very unpleasant. I made an account with them, yet neither the app nor the website are able to process and functionally log me in. Tried activating, resetting password, all of that, and still got met with loads of error messages. The clothes are alright quality, definitely not worth the pricing. I learned this the hard way when I received my order 2 months later after paying. I decided to return 3 items. Had to go through another round of error messages for the return process and another round of trying to get in contact with support to fix this. Now they are trying to charge me $25 to return my mistake of a purchase. Overall, the clothes are mediocre, the customer service is the slowest ever, and the app/website needs loads of fixing. Unfortunately I had a bad experience with this company which I wouldn’t want anyone else to go through.
Glitches
by Babyyyokkk
I tried to order off the website but there were so many bugs… it was impossible. Hopefully the app is different
just listen to the reviews.
by Kyliejoye
i read the reviews of this app before i downloaded it, so i had an idea of what i was getting myself into first off. i noticed everyone complaining about currency, so the second i got the app, i made an account and changed the currency. it logged me out and says it has an error every time i try to log in. don’t get the app. not worth it.
Have a Problem with Motel Rocks? Report Issue
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- Pulling issues faced by users like you is a good way to draw attention of Motel Rocks to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
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- If you are a Motel Rocks customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Motel Rocks.
