Contact Elgato Stream Deck Support

Ok, the app provides some nice utility. I can control something from another room with my iPhone. I have two XL’s on my desktops. I would really like to have control over the web over a vpn. But seriously Elgato you have great products, I have a room full of them, but this is just a ripoff. This should be free for all owners of stream deck. Have hardware verification if you like. A charge for this has lowered the good feelings I have about your company. It used to be ‘let’s get something from elgato’ now it’s ‘let’s see what else if out there’. And something will be. You get top dollar for your products, and have built a good reputation. Why damage that?

If you leave the app open for quick access to your buttons (which would be the intended use case..) constantly when you go to use it, it has lost connection for just a brief moment but it puts up a pop up banner that forces you to dismiss it which involves going to “settings” then clicking “done” and then it’s fine (until it happens again). This of course kills usability of the app. Developers - please fix this and I will be happy to change my review to 5 stars!

Skip this for now, I REALLY wished this app worked but it only stays connected for short periods of time. Most of the time it is searching for the app on your PC even though it is there and running and not being stopped by the firewall or anti-virus, it cannot find it. You must restart the app and the program on the computer to get it to reconnect and then within minutes you’ve lost connection once again.