Vaia app not working? crashes or has problems?

Vaia Status
I have a problem with Vaia

Are you having issues? Select the issue you are having below and provide feedback to Vaia.

⚠️ Fix Now in One Click
👨🏻‍👩🏻‍👦🏻‍👦🏻
22 User reports:
App has problems
 User reports 22

⚠️ Most reported problems ⚠️
Not working
31.0%

Something else
24.1%

Crashes
20.7%

Login
20.7%

Problems reported in the last 24 hours

24 hour clock ⏰

🔨🐞 Solved: verified fixes that worked!

Reported Issues:
C
Cocoa:

Vaia is not loading, I see a blue/dark screen and nothing else.

View
solution
N
Np:

My personal information couldn't be loaded.

View
solution
D
Duong:

i cant log in to vaia, it keeps saying Your personal information couldn't be loaded, please try again

View
solution

📋 7 Reported Issues:

W
Wiktoria 2025-01-13

images arent uploading

L
Leng 2024-04-25

Can’t log in with my account

K
Kayxie 2024-04-17

I wanna make flashcards but some unexplainable bug seems to hinder my way of creating them there's like random free hand random equation appearing on the questions and answers portion of when I create flashcards

E
Emb 2024-02-05

I'm starting to dislike this vaia at how often the website and app wouldn't load. At first, I could just wait for a few hours until it load, but when this happens during a tight schedule you can't help but be pissed off at how annoying it is. Please fix this issue!

⚠️ Troubleshoot | Report Issue ⚠️
F
Freya 2024-01-19

It won't work when I try to access my flashcards on the internet on my laptop but it does when I go on my app on my phone. The website just wouldn't load.

D
Dwecy 2023-02-13

I still can't log in even though I have good internet connection

J
Joely 2022-04-13

The website will not load on my laptop at all its just a white screen. Ive turned my laptop off and on again. It works on my phone. I don't know what to do

Showing 1-7 of 7 reported issues:

Have a Problem with Vaia: AI Study. Flashcards? Report Issue




Common Vaia Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. Vaia iPhone Issues and Solutions

  2. Vaia Android App Issues and Solutions


  Contact Support

Verified email ✔✔

E-Mail: support@hellovaia.com

Website: 🌍 Visit Vaia Website

Privacy Policy: https://www.studysmarter.de/datenschutzerklarung/

Developer: Vaia




‼️ Outages Happening Right Now

  • Jun 16, 2025, 06:42 PM

    a user from Aachen, Germany reported problems with Vaia : Crashes

  • Jun 16, 2025, 06:27 PM

    a user from Munich, Germany reported problems with Vaia : Crashes

  • Jun 16, 2025, 06:24 PM

    a user from Marburg, Germany reported problems with Vaia : Crashes

  • Jun 16, 2025, 06:17 PM

    a user from Hanover, Germany reported problems with Vaia : Crashes

  • Apr 27, 2025, 07:03 AM

    a user from Bern, Switzerland reported problems with Vaia : Not working

  • Apr 27, 2025, 06:56 AM

    a user from Taunusstein, Germany reported problems with Vaia : Not working

  • Apr 27, 2025, 06:32 AM

    a user from Poitiers, France reported problems with Vaia : Not working

  • Apr 27, 2025, 06:29 AM

    a user from Nové Mesto nad Váhom, Slovakia reported problems with Vaia : Login

  • Started 4 minutes ago

    DOGTV

  • Started 6 minutes ago

    Pearltrees

  • Started 14 minutes ago

    Horse Riding Tales

  • Started 17 minutes ago

    International Calling

  • Started 22 minutes ago

    Texas Roadhouse

  • Started 22 minutes ago

    HiWaifu

  • Started 27 minutes ago

    RCI Radio