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It’s great the developers want to cover all bases, but the default for a BART app should be BART only trips ... station to station with drop down menus to choose the station; times between trains for transfers, notification for alerts, etc. Making this the default will aid usability for those of us that want simple BART leave and arrive times; users who want more complicated trips can choose what they want covered in a connectind link. Doing this will also mean that users who just want BART only don’t have to sign up in order to get easily available results. An all things to all people home page is not a good design option for a BART official app. Also, this app is vertical only on the ipad; I’m hoping the developers will find that an easy fix and go ahead and fix it right away.

Paying for parking is way more of an effort than it should be. It’s advertised that you can take care of it with your Clipper card but there isn’t any apparent way to actually do it. The standard toll booths where you pay for transit don’t include ability to pay for parking. Turns out we had to enter the paid area to locate the parking toll booths. Then you find out that they only accept cash. What?? We entered our parking spot number and were directed to deposit $3.00 in cash. At the spot where you enter bills there was a note that said “NO BILLS”. Crazy. We shifted over to the next parking toll booth and was able to get it paid, just as we heard our train depart. In summary, it’s too difficult to pay for parking!!!

I was really excited BART released an official app, however this app fails to deliver the basic functionality I expect from a transit agency. I am able to see a departures list, but after tapping a departure I can’t see which stations a train will go to and what times it will arrive. I tried to use the trip planner but it gave me nonsensical results until I checked another mapping app that told me about a service advisory affecting normal routes (fortunately the trip planner was taking this into account). Finally, it doesn’t feel at home on iOS at all; must have been developed with some non-native cross platform framework that messes with scrolling and stuff. I hope BART is able to take this feedback and improve the app in the future.