Lensa AI app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️
Something else
76.3%

Not working
23.7%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Lensa AI Problems 🔥

- No way to upgrade to one time membership

- Locked in until next year

- No way to cancel

- No manual outline for face when it’s not detected

- Does not offer airbrushing

- Does not detect face in photos

- Have to pay for it now

📋 29 Reported Issues:

T
Tullea 2023-06-03

I dont have all the edit buttons and I paid for the subscription. One of the buttons is object remover. It's not there.

B
B 2023-02-27

App stuck saying “almost done”. Never had this problem before.

M
Marlyn Vistaunet 2022-12-27

When I click to use it a large box shows up saying: Allow "Lensa" to track your advertising ID and activity... The box stays stuck there and I can't use it.

Y
YouDee 2022-12-05

Yup. Still works up to the point of taking payment and then doesn't continue. Just gives error "You already own this item" when trying to prompt app to continue. Currently not working as of today the 5th of December 2022. This is on the Android app.

A
Amanda Monteleone 2022-12-05

I bought 3 separate packs of photos, 4 different packs, the most recent pack was 200 for 15.99. Now I go on the app and all my photos are gone and I did not get my recent purchase of AI photos the 200 pack. My email is deetsbop@redacted please help

D
D551 2022-12-05

Loading Bar got stuck at 7 of 14 for two hours. Deleted and redownloaded app and restarted my phone, but next time screen got stuck at 0 of 10. Did i lose money twice??? Very pissed about this.

T
Thomas 2022-12-05

App stuck at uploading at photo 0 out of 10 after successful payment for the AI featre.

M
Mollie Stratton 2022-12-05

App is stuck at 13 out of 18 for a loong time now. I need to use my phone? It says not to close the app but what can I do? I payed money for this.

L
Laura Grace Franklin 2022-12-05

Won't get past the payment page. Everytime I hit "purchase" a window pops up that error: you already own this item.

N
Noel 2022-12-03

I have paid for two separate 50 count packs and they are both stuck on “almost done”.

T
Ty Goodson 2022-12-03

Paid for the 100 pack of photos and it's still stuck at "almost done" for a while now

N
Nat 2022-12-03

Payed for 100 photos and it's been stuck on "almost done" for hours now

C
Charleigh 2022-12-02

Paid for the 100 pack of photos and its stuck at "almost done" for over 12 hours now

B
Brian G 2022-11-30

I've paid for 50 AI generated avatars & Lensa seems to be stuck on step 3 with 3 minutes remaining. Please Advise.

N
Nicolae B. 2022-11-30

I paid for avatars but got stuck at step 3 even after succesfull payment. Advise please

E
Eber 2022-11-12

The app hasn't been working for over a week or longer in my case. When I open it and upload a photo, as I open the photo to edit the screen goes black and doesn't work. I tried uninstalling and reinstalling it but it didn't change anything.

G
Gus Araya 2022-10-26

New Filters won’t load

J
Jane White 2022-08-16

App not working, as describe above

M
Maria Elena 2022-07-12

The Lensa App is glitching on “our AI is just getting ready”, a reboot on phone doesn’t fix it. There is no option to close the app when this happens. Im guessing this is a tech issue that only Lensa can fix with an update. The newest photo edits do not apply to photo edits either. Please help!!!

C
Catherine Ayers 2022-06-26

Not working. Says: AI getting ready.

M
Mairead 2022-06-26

I have the same issue as reported above. The Lensa App is glitching on “our AI is just getting ready”, a reboot on phone doesn’t fix it. There is no option to close the app when this happens. Im guessing this is a tech issue that only Lensa can fix with an update. Please advise.

L
Lorene 2022-06-26

Not opening; please advise

M
Mark Everhart 2022-06-24

The app starts, it flickers with “all good AI is getting ready” and it has a black screen then closes.

T
Taylor Holweck 2022-06-23

Hello, Unfortunately the app refuses to open. I have restarted my phone a couple times. Closed the app and tried again many times, but it just says "all good the AL is getting ready" or whatever that message is at the bottom and then it glitches out. Thanks, Taylor

A
Adub 2022-06-22

App is frozen and will not open. Then just shuts down. I have restarted my phone, to no avail.

K
Kim-malou 2022-06-21

The loading screen is stuck and just flickering. Cannot get into photos etc just flickering screen with white circle

V
Vanessa Ghelerter 2022-06-16

Loading videos but not pictures! Error message instructs check connection but that is working fine for videos.

R
R 2022-06-16

I have a full paid subscription to use the Lensa app and I’m unable isolate faces for retouching. Advise.

C
Christine Norwitch 2022-06-14

Not loading pics! Error message! WiFi connection is perfect so that’s not it. I also rebooted my phone and it continues.

Showing 1-29 of 29 reported issues:

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