Fantom Wallet app not working? crashes or has problems?

Fantom Wallet Status

Last Updated on 2020-02-08 by Fantom Foundation Ltd

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Common Fantom Wallet Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Fantom Wallet app on iOS and Android devices. Solve all Fantom Wallet app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Fantom Wallet iPhone Issues and Solutions

Fantom Wallet iOS app crashes, not working, errors
Fantom Wallet iOS app network issues
Fantom Wallet on iOS has black/white screen

Fantom Wallet Android App Issues and Solutions

Fantom Wallet has errors/crashing/not working
Fantom Wallet server network connectivity issues
Fantom Wallet has black screen

Fantom Wallet iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Fantom Wallet app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Fantom Wallet app crashes or not working on Iphone (iOS):

Close and restart the Fantom Wallet app on iPhone
Update Fantom Wallet app to the Latest Version for iOS
Uninstall and reinstall Fantom Wallet iPhone app
Update your iPhone to the latest iOS version

Fix Fantom Wallet on iPhone unable to connect to server/internet connection issues::

To resolve Fantom Wallet network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Fantom Wallet black/white screen (blank screen) on iPhone:

Follow the Fantom Wallet iOS app troubleshooting guide Here →

Fantom Wallet Android App Issues and Solutions

Fix Fantom Wallet not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Fantom Wallet app issues:

Force Stop the Fantom Wallet App
1. On android, goto "Settings" » click Fantom Wallet app. » click "Force Stop".

Update Fantom Wallet to the latest version on PlayStore

Clear Fantom Wallet App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Fantom Wallet app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Fantom Wallet.

Fix Fantom Wallet unable to contact server/ Fantom Wallet internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Fantom Wallet » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Fantom Wallet » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Fantom Wallet on android.

Solve Fantom Wallet black/white screens issue on Android:

Follow the Fantom Wallet android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Fantom Foundation Ltd, developers of Fantom Wallet.

About this app

Official iOS wallet for the Fantom public mainnet, allowing users to store and transfer FTM from one account to another. *Warning: This wallet only works with Opera FTM, not ERC20, BEP2, or Xar Network tokens.