Contact YCC365 Plus Support

I canceled my Ycc365plus camera and it's still charging from my account

Please add you app to Yandex smart (Alisa) only YCCplus 365 can’t be added . Other apps available for connecting smart home

Здравствуйте. Случайно отменил подписку на облачное хранения. Номер заказа 2ddfc83e-000f-5000-9000-101dc21707a9

Как отключить подписку , через айфон

Скажите, как отключить авто списание за услугу облако? Поддержка в приложении у вас не работает

Cancel my subscription and repay me paid amounts this month I no longer have access to the account and don't have camera anymore either.

Добрый день. Прошу в досудебном порядке вернуть оплату у уши облачного хранилища за 3 месяца. Услуга не была оказана. В противном случае, буду обращаться в суд и оставлять негативные отзывы на маркетплейсах, Google play и app store. Моя почта: nickilong@redacted

Имам проблем с камерата обърната е с на долу главата

Need to unbind device

I canceled my subscription over 1 yr ago and still being charged for the service which was canceled. Please cancel the service and refund the charge on my card

I paid for the cloud on 2-19-24 but it's not working

Добрый день. Мое приложение было зарегистрировано на номер телефона. Обновил приложение и не могу зайти по номеру телефону. Я нахожусь в командировке, как мне возобновить вход и получить доступ к своим камерам????

Hi. I have a single problem,I am allergic to commercials. Your device have a lot. I'm thinking to set on fire the camera every time I start it,but my whife stop me . I really wanted to buy more cameras to cover more angles but your commercials get me crazy. So ..you just lost a customer who doesn't care about money to much. Good luck with your commercials

You guys make it too hard to contact you guys. I am sick and tired of you guys charging me month and month out on two accounts for a service I can't use

My camera will not connect to new router. Ycc365+

Добрый день. У меня опять сняли деньги 484руб без моего согласия. Все подписки давно удалил в том числе облочное хранения. Прошу вернуть мои деньги 484руб на счёт с которого они были сняты без моего согласия.

Nem tudok belépni hibakód jelenik meg az imeil cím jelszó helyes hibakód 10005

Is there any settings in the program? so you can view two camera at the time. In life mode, instead only one.

Доброго времени суток. Установили приложение на два телефона, изначально все работало, через какое то время камеры перестали показывать в режиме реального времени на одном из телефонов не грузит, на втором все работает. Приложения обновил, телефон перезагрузил , не помогло.

I reset my phone and I tried to login to my YCC365 plus account over a dozen times. With no success. This is B.S I know I am using the right password because I wrote it on the box it came in. Wouldn't have another one if they gave it to me for free.

Hey there, I hope you're doing well. I'm reaching out regarding a recurring issue I've been having with the YCC365 Plus application. Since last July, I've been experiencing connection errors whenever I try to use the app. To get it to work again, I always have to delete the application and reinstall it, and even then, I still get connection errors when going out and coming back in. always have to clear data and cache I'm hoping you can help me fix this issue as it's been quite frustrating having to constantly delete and reinstall the app. Please let me know if there's anything that can be done on your end to resolve this.

failed to load network. Help. Andriod11. Ui 3.1 Telefon samsung a20e

failed to load network. Help. Andriod11. Ui 3.1 Telefon samsung a20e

I cannot share the camera with another email. It always says account number is not registered. But how can we register the email account if user cannot get near the camera to scan his phone???

I deleted my YCC365 Plus account by accident. Now, I am trying to set up my 2 cameras under my new account without any success. The cameras won't scan the code. Please help! Thanks

I deleted my YCC365 Plus account by accident. Now, I am trying to set up my 2 cameras under my new account without any success. The cameras won't scan the code. Please help! Thanks

I’m trying to have my footage on another phone but I’m not seeing what’s going on ca. I get help with this please

I changed the modem / router but the internet manager is still the same, I requested the public IP and divided the two connections (2.4 and 5Ghz) I redid the connection procedures, reset the video camera several times, but no can connect WHY?!??

I purchased 2 YCC365Plus cameras & they don’t work well in my situations. I would like to return for a refund but can’t find an address or contact info to do so. Pls advise. Thanks Jim G. Lincoln NE

I purchased 2 of these cameras and I’ve been robbed 6 times in two months! have not been able to catch them on film once. I can not contact customer service. This is ridiculous! I need help!

My camera will not power up. I've reset it and still no power. Customer service has no number for purchasers.

I bought your light bulb camera and it was working just fine and then it just quit and won't come on at all have tried to reset won't even get a sound I have reset my wifi and put the camera in other sockets and nothing

CAMERAS WONT EVEN CONNECT IAM SEDNDING THEM BACK FOR REFUND

CAMERAS WONT EVEN CONNECT IAM SEDNDING THEM BACK FOR REFUND

Device is not working as expected and as advertised I want to return for a refund

The camera doesn’t work I want a refund please. I will Like the address to send back the items. It’s very upsetting paying so much money and not being able to get help and customer service.

cannot setup and save presets.

We have two cameras. We paid for the year subscription package for both but were charged five times. We are unable to find any way to contact customer service.

Kamera jó szoftver az valami kész kabaré ne vegyetek ilyen kamerát Ez egy kínai becsapós fizetős kamu Semmire nem jó többet ilyen icloud os szarokat nem veszek én inkább azt ajánlanám camhi szoftveres kamerákat amiben egyáltalán nincsen felhőtárhely van egy smtp szerver amire képet vagy Videót küldd ez a kamera egy olyan átverés borzalmas szoftver értelmetlen értesítések ne vegyetek ilyet Ez egy nagyon becsapós készülék semmire nem való nagyon rossz ezek a kamerák egy valóban jó tudású kameráról vannak le koppintva maga a szoftver annyira szar kidob idegben nézhető vissza az adatmennyiség teljesen értelmetlen ne vegyetek ilyet Ez egy kínai szemetes zacskó

Hello, not sure if there is a network server related issue but all of my IP cameras aren't connecting online and I'm not even able to view history in both payments and recorded information. I even tried to reset the camera and add it again and it's not working. Please let me know if there is an issue as I've never seen this type of scenario before whereby all of my cameras are somehow deleted from the app and not able to view anything.

I have a ycc365 camera and during the day it is showing black and white and at night too dark to see anything. Night vision is on automatic? Any fixes for this??

I can't log in to my Ycc 365 App

Installed the YCC365 outside to record.. it is only live ...I put a SD card in and formatted it camera says it is available all settings are to record and playback from the memory card...I get nothing...I also can not buy cloud time...help Thanks Cynthia This is a new install...I can see live recordings only

Camera is working with my home wifi. But when I’m away and using mobile data, it’s not loading. Defeats ng purpose of monitoring cctv while away from home. How can I fix this?

I have 2 camera Both camera serial number is same I want change serial numer

Front entrance camera not recording

Have been trying to Use my Gmail Address to sign into the app and trying to change my Password to activate both app and camera but it will not let me register or sign in.Have uninstalled app and tried countless times now and just cannot sign in or reset this app,set up our camera....Can you please help sort this.

The app is continuos recording. Setting is still only motion detection. What is going on. Can you help with this problem. I want only set the record in my app by motion detection.

Dobrý deň,kúpil som si kameru a pri registrácii do aplikacie som nepotvrdil spätný mail ktorý už mám vymazaný a teraz neviem sparovat kameru ako mám ďalej postupovať dakujem

App won't let me use same email address to reconnect a camera and add more cameras

HI ! I am trying to delete my account and reactivate it with a new account, password etc. ( new location ) can reset my camera please? Regards ! maximux

Hi. My partner binned my qr code. Is there any way I can reset my camera please? Regards, L Galbraith.

Hi I bought 2 sets of ycc365 us 3years ago one for my self and one for my doughter and they haven't worked since I bought them wont move when they do move they get stuck in the eves and wont move now this is the sixth. Messages iv sent now of I dont get a reply I put it on the radio not to by these cc camaras there crap so in your own interest reply to me

I have 4 camera 100$ eatch use ycc365 Allwork but not get call alarm or any notification. How to solv?

I have the ycc365 plus outdoor camera it has stopped recording on the memory card and it will not connect to my mobile network only wifi when im home defeats the object of having a security camera if you can't record or view it when away from home

I cannot access the live stream when I am away from home and connected tom4g or 3G mobile data? Only if I’m connected to modem wifi. I have checked the data settings in the app and phone, all seems to be ok? This is useless if I can’t check it while away from wifi.

What is error code: -1000? It’s been giving me this error for a while and can’t login to view my cameras.

Trying to change password.keeps showing error code. can not log in .

All was working well in the last 4 months I've had it but unfortunately now the LED lights are not coming on at night time anymore can you please let me know how to fix this problem

I brought this wifi camera new and it won't conected and says to contact after sale services mac number is 44efbfO6290

Yeah my camera sometimes it picks up an image sometimes it don't and then when it does it's delayed the image is gone and it don't show up on my camera until 3 or 4 seconds later

Mă conectez cu mailul și parola dar nimic. Nu primesc nici un email ce treb sa mai fac. Aștept un răspuns.

When I first got the camera it was amazing. As soon as I got a new phone and downloaded the app that’s where problems started. I set that phone as the main phone and never got notifications for the camera. The old phone wouldn’t get notifications either. No matter what I did I no longer got a single notification. To this day I don’t get any notifications. My second problem. The sensitivity for the camera to start recording is light. Which is ok. It records when it rains or snows and even when a bug flies by. But in may 20th between 1030 and 4 am on the 21st someone broke into my truck. The truck I’m talking about is parked in the driveway and is in full view of this camera. I went though 6 all video footage recorded during this time for 6 hrs. Each video focusing on different areas of the video to make sure nothing was missed. But some how the camera didn’t catch a humans movement in the driveway breaking into my truck. How can a fly set off the camera but a human can’t. I bought the camera to protect my property and yet the camera I bought didn’t do why it’s made to do. Literally can have the camera record up to 10 times in a min from bugs or rain but a human for some reason it didn’t record. Please get back to me ASAP!!!!

My app don't open to cameras, But suddenly open up to a log in page with my email, asking for my password. Wich I don't know.

Hi there, I am trying to delete my account and reactivate it with a new password etc, but it keeps telling me that the email is already in use, even after I deleted the app and started fresh. When I go to ''forgot password'', I am not getting the email that was supposed to be sent to me. Hope you can help.

My ycc365 plus is not connecting

I have a question.my subscription just ended up last week and havent reactivated it .. will i see the recording of the days when i wasnt subscribe if i want to retrieve the records?

Hi I change my password but the camera still not working I don’t know why. 00447801419592

Hi. I have found one of my my cameras (which previously worked well) will not reboot after losing electric power. Done the obvious stuff but the camera is looking for a qr code. When moving in the box was binned. So what next please? Regards, Lynne.

Camera niet meer online te krijgen en lees ook de QR code niet. Diverse malen gereset en spanningsloos gemaakt ( Hard reset) maar dit ook zonder enig succes. Na reset gaat de verlichting branden en deze gaat ook niet meer uit !

Dear all, we replaced the wifi, but now we can no log in or sing up to the app yc365 and connect the cameras. reports error -1 please reply.

This app goes offline all the time. You have to keep rebooting the app. The cloud service is not recording constantly as it should.

My camera was working good,but few months ago started going outline and disconnect many times..please can you let me what’s going on