Fleet Feet Reviews

Tl;dr: Clean app, bad marketing.

Good: I got FleetFeet with hesitation due to the prior comments. I found FleetFeet sign up and log in easy and clean. Good job.

The comment about FleetFeet showing the need to spend more, I think, was misunderstanding. That was just how much you need to get to the NEXT $15. That is not necessary to use your rewards, just how much you need to get the next rewards.

Bad: FleetFeet only shows you what it suggests for you. Bad call. Firstly I know what I want/need. Don’t fence me in when you want me to spend money. It’s insulting and bad business.

Even if I didn’t know what I’m shopping for, it would make more financial sense to give me full access to the online store—that is how you get me to spend money. Put a few deals and clearances on there, and you will have better results.

The rewards program is poorly executed at best and a scam at its worst. You can only claim the reward through FleetFeet which constantly crashes when you open it. I don’t know why you can’t claim it on the website. At the end of the day, I’m forced to go down to my local store so they can order the shoes online for me in order to claim the reward. What a waste of time and an endangerment to everyone trying to prevent COVID spreading. Why do Fleet Feet store owners put up with this incompetence at the corporate level? What are they getting for the franchise fees they are paying except a poorly run loyalty program?

App crashes constantly and won’t let me login. Was excited about using my rewards but thinking about taking my stuff back and buying elsewhere since I won’t be able to use them because they have to be used on FleetFeet and it doesn’t work

FleetFeet is 100% useless. I created an account on FleetFeet . Then when I tried to log in it says incorrect email or password. I did a password reset and it said no account with that email was found. I created it again. Same thing happened.

Why have an app if I can’t search for shoes? You guys are a store…? Why limit the items I’m able to buy in your app? Totally missing the mark here. It doesn’t appear you all give a sht either since the one star reviews far outweigh the rest…. A shame.

FleetFeet is terrible and needs a lot of work? Navigation is poor. Where is my shopping cart? Why am I being offered rewards then enter FleetFeet and told I have to spend more? This is a mess and I’ve decided to spend my money elsewhere.

Surely someone has made the company aware that you can’t view the company’s entire inventory on FleetFeet ? Not to mention you can ONLY view rewards by using FleetFeet ? What a terrible use of tech. I want so much more out of this. Disappointed.

Supposedly able to create an account but unable to login. Saw a review with this issue mentioned at least 4 months ago and obviously they haven’t notices or fixed it. Striking incompetence.

Works about half the time or less. I love FF in general but find myself online shopping other places because it’s impossible to use their app.

solid app (employee bias)

FleetFeet needs work. I signed up on my iPhone and I had issues with typing in my information. The keyboard covered up the words I was trying to type such as email and password because it wouldn’t scroll down. It also wouldn’t allow my phone to use autofill to enter the information for me like other apps do. It also would not retain my email and password so it could automatically insert that.
The other issue is that when I click on a shoe to buy, it took me to the website instead of allowing me to shop within FleetFeet . One of the main purposes for using an app from a store would be to buy products. Definitely needs work.

I just moved to a new city and discovered the Fleet Feet app after bumping into one of their reps at a local event. It’s been such a great tool for getting rewarded for running and keeping tabs on area events. FleetFeet gives you miles for tracking your runs on Strava or attending events which is a cool bonus - their rewards include race entries and gear. I’ve been meeting other people at events listed on the Fleet Feet calendar and appreciate how they’ve created an app that lets me find the running community in my new hometown.

Where are all the shoes? The website has over 100 styles for neutral running, and FleetFeet has 20 overall? I’m not filtering by local store inventory. I wanted to spend my $15 reward through FleetFeet , but the shoe I want isn’t there. Not to mention the lack of apparel choices or the fact I can’t change my profile pic. FleetFeet is weird. What’s the point.

Ashley was very knowledgeable and went above to help me get the right fit also a couple of the other employees helped her out to find certain shoes or just helping talk to me about what I needed or what I wanted ! Answered all my questions and gave me a couple selections to colors to try ,Hoping they help as they are not cheap bought tennis shoes and insoles , was a good experience !!Thanks for all the help !

It sometimes(often, really) struggles to load your rewards balance and even more so your miles. I’ve tried with Garmin only, Strava only, and both to see if it affects it but it doesn’t seem to matter. Mine’s currently 4 days behind on my miles. I’ve not tried redeeming the miles yet, but it shows all potential rewards and the like.

I love Fleet Feet and have really enjoyed FleetFeet ! Just recently, however, FleetFeet has stopped updating my miles despite being properly connected to Garmin and Strava. Not sure if FleetFeet needs an update, but I’ve done everything I can think of on my end to resolve the issue to no avail.

The old version actually worked, didn’t constantly have a notification icon, and kept accurate track of my rewards. Right now I’ve earned one but it shows 0 available. The ONLY reason I don’t delete it is because I keep hoping for an improved update.

I’m new to Fleet Feet, but I am already impressed by FleetFeet! It’s a great resource for finding running events in my area, new and quality product offerings, and a running rewards program to keep me motivated as I strive to hit my monthly running goals. I definitely recommend FleetFeet!

Fleet Feet has a great store in Spokane and their awesome staff told me about FleetFeet. I’m new to running (aka about to turn 30 and better start now) and am stoked for the support and incentives of FleetFeet. Fleet Feet stores have great shoes and people, excited to connect to running groups using FleetFeet too

Being in a new city, the Fleet Feet app has been the best way for me to find running events, meet ups and races. I love how FleetFeet is a one-stop place to find all of this information - and it connects with my favorite store!

There are few things that I can truly say changed my life. This application is one of them. I mean, kind of, it’s really cool. For all of your running needs, you need—NEED—to use FleetFeet.

Fleet Feet is amazing!! They helped find me the perfect running shoe for my specific needs. Everyone is always so friendly and goes out of their way to accommodate me. Thank you so much for my new Hoka’s!! They worked great on my morning run

Had almost 600 miles logged with FleetFeet and working fine but now neither Strava or Garmin log any more miles. Tried all combinations of disconnecting and deleting app but nothing works any longer. Appreciate the ability to get rewards as I’ve redeemed for a hat at my local store. Hope updates for reliability are coming soon.

FleetFeet has potential however if it won’t keep track of miles logged from Garmin, it’s not much use. Mileage rewards are based on miles logged, it they can never be earned if they won’t transfer. Several ‘fixes’ have been tried none of which were successful.

I downloaded this as my wife and I started running more together. I really enjoy the rewards and how easy it is to use!

Recently FleetFeet hasn’t been giving me credit for my miles run. I’ve disconnected and reconnected both my Strava and garmin from FleetFeet numerous times and yet I still don’t always get credit for the miles I’ve run. Disappointing.

FleetFeet was working fine until last week, I had an 8 mile run that it only showed 2 miles for. Since then, it hasn’t been registering any of my runs at all. I disconnected strava and garmin and reconnected but no change. The last two runs should have added another 32 miles... why am I even running anymore?!?

The “earned, available, and redeemed” notations for rewards section seem cumbersome and unclear.

Every few weeks it just stops tracking miles even tho it is synced to Garmin/Strava. Sometimes if I unsync Garmin/Strava, delete FleetFeet , and re-download FleetFeet it will count miles again. Sometimes not. I’ll go weeks without it working. 🤷🏻‍♀️