Pexels Reviews

Pexels Reviews

Published by on 2024-10-22

🏷️ About: The Pexels app is a platform that provides access to over 3 million free, high-resolution photos and videos donated by a global community of talented photographers. The app is designed to be inclusive, diverse, and true to photography, with fresh, new photos and videos added every day. Users can upload their photos to reach millions and see the positive impact their work can have. The app also allows users to organize and share their favorite photos and videos with the collect tool.


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
73.3%

😎👌🔥 Positive experience
14.5%

🙄💅🫥 Neutral
12.2%

~ from Justuseapp.com NLP analysis of 26,431 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Variety of photos

- Easy to search for unique images

- Helps photographers get their photos out there



Read 24 Customer Service Reviews 👿🤬😡😠💢😤

4.9 out of 5

Their customer service is non existent and takes it upon themselves to delete accounts.

2022-05-22

My account got hacked and I was trying to regain access to it. I’ve been using Pexel personally for work and for my business. I’ve made several attempts to contact them but their has been NO replies. They only care if you use their service, outside of that, if you have any account issues they will just ignore you. UPDATE: THEY DELETED MY ACCOUNT WITHOUT MY PERMISSION. Upon providing evidence that I was the owner of my account they deleted my account without my consent. All the photos that I acquired and saved are gone. DO NOT download this app because they DO NOT care about their customers. Just use Unsplash.

Taking my photos down

2022-06-23

As a creator Pexels is terrible. My photos have almost 500k views and over 2k downloads in about a month. So far, I've gotten one donation of $2. So basically, thousands of people are using my photos for whatever they please for free and they aren't even required to give photo credit. The incentives to use the platform as a creator aren't enough.

Also, their copyright infringement vetting is awful. And then when you finally report copyright infringement, customer support takes forever to get back to you. And the process for appealing it is ridiculous and almost not even worth it.

Update isn’t all that great

2022-07-24

It used to be easy to download photos to the phone’s photo library—one tap and that was it—you could select the image and set as wallpaper. But now you have to choose the size and no matter which one, the download stops at 83%.

UPDATE: I managed to download a photo to my phone, but where is it? It’s not in my photos, where downloaded images from this app used to go.

Could be great

2022-08-25

I really love this app. I was glad to find it. However it's a mess. Pexels is garbage. It barely works. It crashes constantly and you lose where you were in the search so that once you come back you have to rescroll through all the photos you already saw to get to where you were. Which brings me to the next issue. Half the time it just stops loading. There's no way a broad search like portrait, face, person, has only about 100 photos and then hits a no more to load bar. Pexels seriously needs work. I never review stuff but man is this a dream come true and nightmare all in one

SO MUCH POTENTIAL

2022-09-26

I came on here to confirm my assumption that Pexels has a terrible rating and I’m shocked to find that it doesn’t. It has such a wealth of amazing reference pictures but it is so difficult to make your way through them and I am constantly frustrated by the amount of swiping I have to do just to get through a few pictures. FIX UR UX!!! I should be able to click on a photographer and see their most popular photos not just chronologically it’s really frustrating to see 80 pictures of a man in a tracksuit before I get to anything else for the really talented photographer. LOVE the concept hate the execution!!💖🤍

Great content but not intuitive interface.

2022-10-27

I’m able to download content from the website but from Pexels I’m not sure, I download a video and go into the files app and nothing is in there neither is it visible on the iCloud, not intuitive.

Update: found them in the camera roll but they were way back in time based off of the original submission date of your website.

Would have been better to use the current date so they would have shown at the top.

Maybe provide an option to download those into the files app instead of the photo album.

Perfect app for photographers and artists!

2022-11-28

Perfect app for photographers and artists for exposure, users for beautiful high-quality photos. I have been using this app for various art projects and it's easy to access to artist's info so I can leave their info when I use their works. However, since two days ago, this app app began to crash when I try to view the photo, it enlarges and turns into complete white screen and I can't interact with an app anymore. Please fix this bug for next updates otherwise, I can't use this app anymore now :(

I love Pexels!

2022-12-29

I’m so thankful for this site and the outstanding artists that submit their photos. The only thing that seems to be missing from Pexels is the ability to add to collections. It was working and then it’s stopped.

Amazing- but with one major issue

2023-01-30

I love that I can download images and videos straight to my phone to use- it’s like a dream come true! However, Pexels is super finicky and sometimes it works great, sometimes it crashes about 30 seconds in every time I open it. It can be VERY frustrating but at the same time I love this app and the ease of which I can use the media I find there when it isn’t crashing 🤷🏻‍♀️

Love that this is an app now

2023-03-03

I’ve used the desktop version for years. Only qualm here is that you cannot edit/delete collections. Other than that I love that you can choose size and download directly to your phone. This is my favorite place for stock photos.

Frustrating at first

2023-04-01

In the beginning it would not download or show images. Close it out and reopen for an improved (and less frustrating) experience.

Love Pexels

2023-05-03

I’ve used the web app for years and always enjoyed it. Pexels makes it just as easy to get footage. One suggestion: filters for video orientation like on the web app!

I love Pexels

2023-06-03

I write regularly for my blog and it’s so wonderful to have access to so many great photographers and images. I like supporting them too and knowing I can give feedback of how much I love their work.

Artist out there, USE THIS!

2023-07-05

I feel like Pexels has a lot of pictures that would be really cool to draw so I really recommend Pexels for artists so they get references that they can draw and it’s a really great app and website!

Amazing

2023-08-05

I’m starting a course online and needed some stock photos that work well with the content I’m creating. this app is great at providing just the photography that captures the right kind of attention!

In love

2023-09-06

I honestly love Pexels, I’m a photographer, video editor, and music producer. They offer a lot of royalty free content such as pictures, and videos, so when I need something to spice up my work I usually head here.

Love the new look!

2023-10-08

I have to say, wow. I am in love with the new design. I have been using this app for quite a while now and I have had zero issues. I don’t see myself leaving this app anytime soon, keep up the great work!

- DivineLeaders

Great place to get out there

2023-11-08

I am a photographer and I like to upload my photos on here because it really does help photographers get out there and let others see their vision and what they see. Would recommend for anyone who is looking to get their photos out there!

Best site EVER. App stopped working.

2023-12-10

I get asked to log in every time I launch Pexels . Then get immediately logged off and can’t access anything.

I don’t know what happened. this app is literally the BEST media content site in the game. Wishing you massive success and hope Pexels issues get resolved.

App Crashing Problem

2024-01-10

I love Pexels! The photo variety and search option makes its easy to find a unique image for your marketing or personal social media. My only problem with Pexels is that it crashes every few minutes and it makes it really frustrating. Can you guys fix this bug please?!

Love Pexels, app needs work

2025-01-16

I love using the web version of this app - it’s always my go-to for stock photography but Pexels is pretty glitchy. The pages don’t scroll fluidly and downloading an image either doesn’t work at all or takes a very long time. Hoping they make some improvements because I’d love to use Pexels .

Love!

2025-01-16

I love Pexels. Super easy to use and absolutely the best way to get beautiful backgrounds that are free to use. I also use it with my students so they can get professional images for projects without a big hassle.

Latest version fails

2025-01-16

Love Pexels . The latest version allows you to view maybe view a couple dozen photos and then closes down, every time.

The best

2025-01-16

This is really the best free photo site there is. Also, Pexels works perfect and it allows you to access all the main features. I wish there was a way to sort by landscape or portrait!



Is Pexels Safe? 🤗🙏


No. Pexels does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 26,431 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.9/5 . Justuseapp Safety Score for Pexels Is 16.5/100.


Is Pexels Legit? 💯


No. Pexels does not seem legit based on our analysis. This conclusion was arrived at by running over 26,431 Pexels User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Pexels Is 30.4/100..


Is Pexels not working? 🚨


Pexels works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with Pexels? Post a Review




Features

- Access to over 3 million free, high-resolution photos and videos

- Inclusive, diverse, and true photography powered by an algorithm and curated by the team

- Fresh, new photos and videos added every day

- Option to upload photos to reach millions and see the positive impact of your work

- Daily dose of inspiration by browsing the top trending images or curated collections

- Connect with the global community of Pexels photographers to help you level up your skills and stay inspired

- Option to donate to photographers who make Pexels possible or say thanks on social media

- Organize and share your favorite photos and videos with the collect tool

- Available on both mobile and desktop with a Pexels account.

  Customer Service/Support
Developer:
Pexels

Contact e-Mail: