Contact Pexels Support
Company Name: Pexels
About: The Pexels app gives you unlimited access to over 3 million free,
high-resolution photos and videos. Our beautiful library is donated by a global
community of talented photographers who share their work for everyone to use
freely.
Pexels Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Pexels. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Pexels. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Read 3 Customer Service Reviews 😭😔💔
Their customer service is non existent and takes it upon themselves to delete accounts.
by Nxnxnxjxjdn
My account got hacked and I was trying to regain access to it. I’ve been using Pexel personally for work and for my business. I’ve made several attempts to contact them but their has been NO replies. They only care if you use their service, outside of that, if you have any account issues they will just ignore you. UPDATE: THEY DELETED MY ACCOUNT WITHOUT MY PERMISSION. Upon providing evidence that I was the owner of my account they deleted my account without my consent. All the photos that I acquired and saved are gone. DO NOT download pexels because they DO NOT care about their customers. Just use Unsplash.
Taking my photos down
by Cmndo Brndo
As a creator this app is terrible. My photos have almost 500k views and over 2k downloads in about a month. So far, I've gotten one donation of $2. So basically, thousands of people are using my photos for whatever they please for free and they aren't even required to give photo credit. The incentives to use the platform as a creator aren't enough.
Also, their copyright infringement vetting is awful. And then when you finally report copyright infringement, customer support takes forever to get back to you. And the process for appealing it is ridiculous and almost not even worth it.
Update isn’t all that great
by Kitty Winchester
It used to be easy to download photos to the phone’s photo library—one tap and that was it—you could select the image and set as wallpaper. But now you have to choose the size and no matter which one, the download stops at 83%.
UPDATE: I managed to download a photo to my phone, but where is it? It’s not in my photos, where downloaded images from Pexels used to go.
Have a Problem with Pexels? Report Issue
Why should I report an Issue with Pexels?
- Pulling issues faced by users like you is a good way to draw attention of Pexels to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Pexels customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Pexels.
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