Contact Disney Collect Support

by Carleroni

I worked with the app for a couple years or more. I collected many cards and sets. I had even collected all of the newest base sets along with other popular sets and had finally started to collect several jewels to go along with millions in coins. One day the app restarted on me and I was forced to sign in to the app but when I did I lost everything on my account and was restarted with no cards at all and about 57,000 coins. I do not think that it is a good idea to restart my collecting when many of the cards that I really liked and had collected will no longer be available for purchase and will be nearly impossible to collect thru trades especially since I now have nothing of value to work to trade with. This was my favorite card app until this happened and has now become my least favorite app which I will never try to use again since the developers could not even help me get my collection back. This makes no sense to me because I have had to re sign into some of the other card collecting apps and have had no problems getting my accounts back with the collection I once had before. The biggest disappointment and let down of an app I have ever experienced. You can join and enjoy this app if you want to but please realize that you could collect and create a large collection that you enjoy only to one day lose it all in the blink of an eye. To the folks at Disney all I can say is thanks for nothing literally.

by #PuppyLover3

Something’s about the new update are fine, but the one problem is that it has made it hard to post in the feed, send trades, and search in the trading screen. First of all, the buttons are way to small, it’s really hard to press not only the buttons on the trade screen but the buttons on the profile page it clicks everything except what I’m trying to click! Second of all, the new thing where the profile place is shrunk up in the top, there is no reason it is like that in the trade screen there is just extra room at the bottom now. Third of all, when you go in to selecting the cards you want to trade, the whole scree moves up. And there is just to much space to look at the cards, when the buttons could be bigger, not to mention, it took me 15 min to find the search button in the trade screen because it’s so small, it can be small if that’s how you feel is right, but it should at least say the word “search” on the blue button again, to make it easier to find. That’s it. But it does make me limit my time trading and ignore the trading missions because of how hard it’s gotten to find buttons and all that.

by SjCorky

Multiple problems getting the app to work from start. It took a week for a support person to get back and they just gave kindergarten level instructions to fix it. I already got it working 2 days later by then 😡 Continued problems with it working. No instructions on collecting. Users confused constantly. To win awards you have to keep buying coins. When you finally finish a collection you don’t get an award. Does that mean the award period is over? Then why waste time completing the collection. I’ve noticed some people have multiple of the same awards. Then what’s the point to earning an award? If I traded a single after I completed the collection to help someone else out it shows I didn’t complete the collection. ??? Not worth it when you can’t get the app to work and you already paid lots of money for the diamonds. Have to have the diamonds to get the rare cards.

But I have been obsessed with it when it does work. I will be missing a lot of daily collection because the app is out for 24 hours 😞