Élo app not working? crashes or has problems?

Élo Status

Last Updated on 2023-11-29 by Élo mentorat

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Common Élo Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Élo app on iOS and Android devices. Solve all Élo app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Élo iPhone Issues and Solutions

Élo iOS app crashes, not working, errors
Élo iOS app network issues
Élo on iOS has black/white screen

Élo Android App Issues and Solutions

Élo has errors/crashing/not working
Élo server network connectivity issues
Élo has black screen

Élo iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Élo app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Élo app crashes or not working on Iphone (iOS):

Close and restart the Élo app on iPhone
Update Élo app to the Latest Version for iOS
Uninstall and reinstall Élo iPhone app
Update your iPhone to the latest iOS version

Fix Élo on iPhone unable to connect to server/internet connection issues::

To resolve Élo network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Élo black/white screen (blank screen) on iPhone:

Follow the Élo iOS app troubleshooting guide Here →

Élo Android App Issues and Solutions

Fix Élo not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Élo app issues:

Force Stop the Élo App
1. On android, goto "Settings" » click Élo app. » click "Force Stop".

Update Élo to the latest version on PlayStore

Clear Élo App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Élo app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Élo.

Fix Élo unable to contact server/ Élo internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Élo » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Élo » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Élo on android.

Solve Élo black/white screens issue on Android:

Follow the Élo android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Élo mentorat, developers of Élo.

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