SRAM AXS Reviews

There’s no way to use SRAMAXS and not walk away angry. I’m supposed to keep pushing buttons and connecting things and choosing “master” component, whatever that means. Can’t add multiple to one bike? What? Good luck making an adjustment in the field with this random login requirement. Not that you could do it in a reasonable amount of time anyway given how utterly flaky it is.

Note to SRAM: I know you build bike components not software. But factor in the true cost of outsourcing this. I am avoiding Flight Attendant because i can’t imagine relying on SRAMAXS to deal with my suspension. I have no faith that your App team knows how to create a UX to make your products viable.

SRAMAXS is bad and needs work. It won’t let me include both the Reverb and Derailleur systems to my one bike profile. “Only one system per bike allowed“?!? That doesn’t make sense for a mtb that can have both a dropper and shifting system.

Other problems include one shifter that doesn’t show the battery level in SRAMAXS . It also has some system that failed linking to SRAMAXS , but can’t be identified or deleted. Even when deleting and reinstalling SRAMAXS . It shows up as a “0” item.

I was able to turn on the multishift setting for the derailleur and check for the latest firmware. That’s it.

I would love for all the components to show up in my (one) bike profile, for the battery levels to all be shown when connected, and some minor improvements overall to how component/status and settings can be managed/viewed. First two requests seem basic.

I have to get pretty mad to leave a review, but SRAMAXS has done it. You have no choice but to get it if you have the AXS system, but know that it IS DEEPLY FLAWED. I am hoping SRAM will see this and correct MAJOR issues.
1) I was in the middle of nowhere and had to microadjust the derailleur. I opened SRAMAXS and it had signed me out of my account (why do you need a friggin account at all?!) There was no signal so I could not sign in. WHY AUTO-SIGN ANYONE AT ALL?!?!What if they’re actually riding in the wilderness like the derailleur was designed to do?!
2) when I got to signal and signed in, I had to add the components again just like when you first set up the system. WHY THE HECK would they do that?!
3) every time you click on the derailleur in SRAMAXS it has to download firmware which takes shockingly long. Every.... single.....t....t....time...

GET IT TOGETHER SRAM!! Splurge and hire a high school app developer who could solve these issues!!!

SRAMAXS no longer allows me to login. I can login on the web site but not on SRAMAXS . Completely useless and there is no information available regarding update status or work-arounds. Very disappointed in SRAM.

Update
SRAMAXS is perpetually broken. I can’t ever log in. Support told me to change my password and that worked. Until it happened again. I’m sorry, if I have to continue to create a new password every time I want to use it im just not going use it.

It’s a shame because Shimano has always been known for terrible software on their Di2 shifters. Looks like SRAM has joined them with their own weak software. As of June 2021, I agree with the early reviewer that getting a wireless phone connection (usually when you need it most) with your wireless components it’s very difficult. You can see the derailer LED blinking that it’s trying to connect, but then an error is presented on the phone screen.

The SRAM components cost too much (an understatement) for such constant software issues.

unfortunately you cannot give a zero rating. SRAMAXS sees my components in SRAMAXS . the system says there is a firmware update. it says to activate the primary component and shows the front derailure ( FD). the FD light is in a slow flashing state and the system does not connect or update the firmware. as well if i try to connect to the shifter SRAMAXS keeps displaying a window saying to activate the device. the lights are flashing and SRAMAXS des not connect. horrible app and not useful at all.

First, you have to dig in three levels to get to your drive chain adjustments, which is really the only thing I use SRAMAXS for. Second, SRAMAXS doesn’t seem to switch to the cog the bike is actually on. you have to force quit and reopen SRAMAXS to get it to move to the right cog to make adjustments. I got a developer response saying that’s not how SRAMAXS is supposed to work. Well, no kidding. Maybe you can fix it.

App only good to configure bike (which is good) but does nothing else other than give you notifications that you can’t turn off. You can try in settings but the settings will reset itself. Recommend just to uninstall once you have everything setup

Takes over the whole screen - doesn’t show iOS top bar. Why?

Trying to adjust lever options. “Press AXS Button to wake components” I did. Over and over and over. Still won’t connect. Oh, just access through the shifter component screen. Why not just say that in the message?

Can’t actually disable “AXS Ride Activities” and “Marketing Messages” push notifications. I turn them off and they turn back on. Now I’ve just disabled notifications altogether for SRAMAXS which disables most of the usefulness of SRAMAXS for battery notifications.

May I suggest doing more quality assurance testing on SRAMAXS. It could be a lot better with seemingly just some TLC.

Giving this two stars because at least it does connect and update the firmware and show battery status in app. And that’s about it.

So my SRAM Force AXS groupset runs the 48/35 rings. SRAMAXS is convinced I’m always riding in the 35 tooth ring. That needs to get fixed because it’s spitting out gear ratios that are completely false. My Garmin has no problem with this, so it shouldn’t be too much for the very company that makes the groupset to have zero problems as well.

Also, it’ll be really nice when everything I do in SRAMAXS doesn’t take me to my browser.

Hope to see some improvements soon.

This is a frustrating app because it takes forever sometimes to link up to all the components and sometimes it doesn’t even want to do that and then you cannot check your firmware sometimes because it doesn’t completely link up to the component so you can check for firmware update. definitely need some work to make it better.

SRAM AXS app quality is somewhere between alpha and beta. Nothing really works 100%. In latest iteration TyreWiz defaults to Bar and when switching to PSI, app crashes and shuts down. Before the screen would refresh like a broken 50yr old TV. It is amazing that SRAM is ok to damage their otherwise great brand with this poor quality app.

While most functions of SRAMAXS worked decently, I was unable to delete any bikes or add any pictures. While the initial set up was rather time consuming, the performance of SRAMAXS degraded over time. I am somewhat disappointed in SRAMAXS, while I was able to customize my shifting, I would like to see the feature where you can view the amount of time spent in each gear in SRAMAXS rather than a separate website. For such an exciting development in the mountain biking world, I expected better in terms of overall ease and convenience from SRAMAXS.

So in the drop down list to setup my chainrings doesn’t have the option for SRAM AXS 2X 44/33T even though that’s what I have on my bike. The option for a “Custom” is only 1X, you can’t add 2X SRAMAXS doesn’t read when I’m in the big chainring at all and SRAM is saying it’s a Garmin issue, even though I have the most up to date version of software in my Garmin.

App works good to setup how you want to shift and to check battery life. It does not remember the rear cassette size which screws up the sequential shifting. You should be able to set this up once and the components remember how they were setup. Unless you set the cassette size before every ride the sequential shifting does not shift the front chainring until it starts cross chaining.

Nice to have an iPhone interface to manage the shifters. But. Clunky to get set up, if you make a mistake typing in your password there is no starting over. Need a different password. It would be much more useful to indicate battery charge level with percentage values. The icons are too vague.

SRAMAXS itself seems to be working fine other than it is constantly logging me out. When connecting to my derailleur, it’s very slow to connect and then trying to make micro adjustments, I sometimes have to quit SRAMAXS and then reconnect just to get that menu option to be available. I am not sure if that is on SRAMAXS side of things or the derailleur side.

So far I’ve been very happy with the Shifter & Derailleur. Love it!. But SRAMAXS logs out after a few days. So when you need it in the mountain (no signal) it’s useless, can’t login, can’t adjust anything.
Can you please change this? Don’t let SRAMAXS log out automatically, only user log out.

The original app had a lot of bugs. In fact, one of the instructions in SRAMAXS was “if you can’t connect to your SRAM, force-quit SRAMAXS , cycle Bluetooth off and on, and reopen SRAMAXS ”. Ha, no lie. Anyway, it works a lot better now. I am able to connect every time I open SRAMAXS now. I was able to change the shifting option from one gear per click to include 3 gears for holding the shifter. I like that you can do that for only 1 direction if you want. My only complaint is the battery level display on SRAMAXS should be bigger, and include percentage. Even nice to have a separate battery indicator app, because once you setup the shifting, you will rarely need SRAMAXS for anything except to check battery level.

I’m happy with SRAMAXS , and I absolutely love my SRAM Eagle system and will never go back to shift cables.

I haven’t had any problems getting this to work, although it’s essential that all firmware be updated. I also couldn’t see the drivetrain settings until I hit “Connect” on the rear derailleur icon. Once I did, I could enable all the cog & shifting settings.

I like SRAMAXS , would be nice to integrate the web app deeper into the native app. The workout history is very fun to look at and learn from. The latest updated has some issue tho with login. I was being asked to log in multiple times and now can’t even do that. Looking forward to see this being fix soon!

I was not optimistic having read the terrible reviews, but was able to set up my AXS rear derailleur (1x) with ease. I was able to update firmware and change shift settings easily and quickly. It would be nice to see battery percentages, but other than that minor grievance, the ap seems to work fine for my group set. Time will tell.

***Update - This issue is resolved. Thanks for the quick response by Sram***Trying to update the FW on my Sram Red AXS FD, RD, and shifters. Update appears to be successful, but then app reports old FW again and says update available. There is either an issue with SRAMAXS itself, or the latest FW. It was successful updating the power meter.

I have been an AXS user since the first groups landed years ago. SRAMAXS may have a few challenges, as an app does, and there are thing I wish it did. SRAMAXS connects well, update firmware, changes configurations and controls, and it offers suggestions to tire pressure and setup. For 95% of the people riding, this is 5-stars!

Not sure why the lot rating. Probably not a lot of downloads.

I tried it tonight to update the firmware and see what kind of functionality SRAMAXS contained and everything worked great. Fw update was fast, no issues. Bluetooth pairing also fast with no issues.

Setting up the GX Eagle shift paddle and derailleur on my Stumpjumper EVO was quick and easy. App allows you to make micro adjustments to the derailleur which I find great. It seems like all of the kinks have been worked out since 2020. No complaints.