Contact SRAM AXS Support

There’s no way to use this app and not walk away angry. I’m supposed to keep pushing buttons and connecting things and choosing “master” component, whatever that means. Can’t add multiple to one bike? What? Good luck making an adjustment in the field with this random login requirement. Not that you could do it in a reasonable amount of time anyway given how utterly flaky it is. Note to SRAM: I know you build bike components not software. But factor in the true cost of outsourcing this. I am avoiding Flight Attendant because i can’t imagine relying on this app to deal with my suspension. I have no faith that your App team knows how to create a UX to make your products viable.

This app is bad and needs work. It won’t let me include both the Reverb and Derailleur systems to my one bike profile. “Only one system per bike allowed“?!? That doesn’t make sense for a mtb that can have both a dropper and shifting system. Other problems include one shifter that doesn’t show the battery level in the app. It also has some system that failed linking to the app, but can’t be identified or deleted. Even when deleting and reinstalling the app. It shows up as a “0” item. I was able to turn on the multishift setting for the derailleur and check for the latest firmware. That’s it. I would love for all the components to show up in my (one) bike profile, for the battery levels to all be shown when connected, and some minor improvements overall to how component/status and settings can be managed/viewed. First two requests seem basic.

I have to get pretty mad to leave a review, but this app has done it. You have no choice but to get it if you have the AXS system, but know that it IS DEEPLY FLAWED. I am hoping SRAM will see this and correct MAJOR issues. 1) I was in the middle of nowhere and had to microadjust the derailleur. I opened the app and it had signed me out of my account (why do you need a friggin account at all?!) There was no signal so I could not sign in. WHY AUTO-SIGN ANYONE AT ALL?!?!What if they’re actually riding in the wilderness like the derailleur was designed to do?! 2) when I got to signal and signed in, I had to add the components again just like when you first set up the system. WHY THE HECK would they do that?! 3) every time you click on the derailleur in the app it has to download firmware which takes shockingly long. Every.... single.....t....t....time... GET IT TOGETHER SRAM!! Splurge and hire a high school app developer who could solve these issues!!!