eufy Reviews

Where the heck is your quality control team? I haven’t had any issues until tonight and I’ve had eufy for about six months which makes me think you have a serious bug in an update.
I received a movement alert and opened it. eufy open screen came up and just hung there. I couldn’t swipe up to close eufy and I couldn’t use the force reset by pressing the buttons. It got to the point where I had to turn on the flashlight to try and drain the battery. After about three hours I thought to try Siri and asked it to go to the Home Screen which actually worked (crazy right?!) and I restarted the phone. I’m afraid to try and open eufy again because what if it locks and Siri doesn’t work? I did a quick Google search and I see very recent posts of people having the same issue. Can you try a little harder to make a product that works? I know making an app it’s really hard but if you can’t do it don’t waste everyone’s time. I’m on an iPhone 11. I have two of the this app indoor pan tilt security cameras. I’m using the this app security app.

eufy ruins what should be a great experience with some awesome cameras. Every this app camera I own is rock solid and offers great quality video with super fast streaming and notifications. Unfortunately, eufy makes me want to switch to Wyze every time I open it. First and most importantly, there needs to be a way to make a shortcut to control all your cameras with one tap. For example, when I get home I’d like all my cameras to turn off and stop sending notifications except for the one at my front door. At the moment, I have to tap through each camera’s settings individually to adjust those settings. Then I have to remember to do the same before I leave the house. Doing that on 5 cameras every time is just painful. And you may think, oh, just use the geofencing feature to switch things on and off as you leave and arrive…well, that feature just straight up doesn’t work. So manual labor it is. Additionally, the menus could be condensed considerably. There’s like 3 or 4 different places that you can see or adjust settings for your cameras. Some places show the same stuff as others, while some places show settings the other spots don’t. It’s super confusing and as the title states, convoluted. Overall eufy works, like, it doesn’t crash and I never lose access to my cameras. But, it’s so painful to use that it almost doesn’t matter.

I purchased the this app cam 2c cameras because I was going to be taking a 2 month long trip out of the country and there had been home burglary in my neighborhood recently. For two weeks, everything worked great; I was able to see my house and surrounding area whenever I wanted from overseas. Then suddenly everything disappeared and it said I had no devices connected.

So when I got home after nearly two months of having a literally useless security setup, I find that I need to reset the home base and re-add the cameras, which requires climbing all the way up to the roof again to bring the cameras close enough to the home base (read: immediately next to the home base) in order to bring it back online??? This is absolutely absurd. Total waste of money. These cameras and eufy have precisely ONE purpose, and it failed miserably. I’m in total disbelief at how stupidly this was designed. So frustrating.

Read up on this issue: apparently it’s very common, just google it. Lots of people complaining about this issue with no actual resolution from this app. If it were just a one off incident I wouldn’t have written a review. Be ware.

eufy and product are solid on the hardwire side. I have the this app pro 2 cameras with 2k video. Pictures are clear, night vision is reasonable and battery life is good. However geofencing simply does not work and has never worked. It has been reported many times over the past year with no resolution. If you have one phone you can usually get it to work part of the time. However if I share it with my wife and add her phone it never works. I have 2 other security apps that work like clockwork with geofencing, including with background app refresh, which means eufy does not have to be open in the background, just logged in. If you have 2
Phones in geofencing it will never work. All of my well written mobile apps are done so that you do not need to do any manual setting of eufy to control it. For my other security apps, when I am away they are armed. When I am home they are either on a
Schedule for arm/ disarm or they are disarmed.
This should be a basic function of any security app. Not sure why they have never been able to fix it.

I bought these cameras to record activity when I am not at my home. These cameras are not reliable to do this. All the other positive reviews here may very well not realize how many detections they are missing. I do, and documented all them. I miss several recordings, that I know of, every day! This occurred on two sets of cameras I have owened. I was given a new set due to cameras not charging correctly. this app customer service requested my data to look into the issue of missing recordings and never got back to me. It’s been over two months with no response. (Unless you count them requesting me to contact customer service in response to another review I gave) So unless you really want to spend a lot of money just to watch an area live, don’t waste your money. My frustration comes mostly from these cameras not only missing activity in my activity zones on a regular basis, but also recording activity outside my detection zones on a regular basis! The worst of both worlds. this app not giving a response most likely because it can’t be fixed. Friend who stated he likes his this app cameras says he is also aware he misses detections. Too much money just to watch live footage.

Generally eufy is a good interface for the this app video doorbell I bought. But there is an increasingly annoying focus on product sale promotion in eufy . A couple of days ago they crossed a personal line with me. Every time I open eufy — every single time — I get a product sale pop up ad that I have to dismiss before I can use any app functionality. If someone is ringing the doorbell, I have to dismiss the ad before I can even see the video feed, let alone respond to whomever is at the door. Same thing if I want to see a live feed, recorded clip, or change a setting.

The whole idea of a video doorbell is to quickly see who is at the door. Putting a barrier up that greatly slows down that function for self serving purposes is a very customer unfriendly move. Your marketing needs are not more important than my potential safety.

It’s all really too bad — this is otherwise a quality app with decent functionality that keeps connectivity for the video and audio live feed without eating bandwidth. eufy /doorbell is a solid value with good reliability.

this app Security crashes every second video or so. This more than doubles the time it should take to simply download security videos. Additionally, all the videos from today, February 29, are labeled February 28! I guess these coders weren’t around for Y2K!! LOL FAIL. This concerns me, for what other bugs lurk in there hiding and waiting to bite us?

I think it’s gotten better with one of the secret background updates. Now, if Anker could just figure out how to make a battery pack that will deliver power AUTOMATICALLY, when it’s needed, rather than only when you first plug your device in and then shutting down, these remote cameras could last for more than a couple of weeks.

Now they just need to combine the hardwired with the battery powered, to deliver three-second pre-roll, 24/7 video recording, REMOTE recording to the homebase (so when someone grabs your doorbell camera and leaves with all your packages and the doorbell camera, at least you have the recording on the homebase inside!)

this app builds quality cameras and they function well, but the software, specifically the settings for and the actual recordings are terrible. Most of the time I don’t see a car or person enter the frame on playback because it starts recording when the object is halfway through the frame, then keeps recording for 7-10 seconds after the object leaves the frame. Can’t it time shift enough to capture a few seconds before entry through a few seconds after departing? I’ve tried every different setting, including Custom and it’s always the same. HomeKit video is awful too. Most of those clips are a second long if they’re in there at all. You know who’s software does it right? Logitech. Always a recording that starts before the action and runs until the action is over. No choosing how long to make the video - it’s smart enough to know what to do from a few seconds to over a minute of activity.

I really like my this app 2K indoor cam. And I really like eufy that controls it. The interface is well thought out and the options are clear and easy to navigate. The image quality is great even while streaming, and the options of storage are plentiful, ranging between cloud, HomeKit, RTSP and SD card.
Why 3 stars only?
1. The RTSP implementation is buggy. In my experience setting it is a breeze, but afterward my NAS loses communication with the camera and the only way to make it come back (briefly), is to delete the camera and add it again, from scratch. This is the only camera in my Synology that loses connection.
2. While eufy has Geofencing, and it works perfectly, instead of simply shutting down the camera after you return home, eufy merely stops recording events, but the camera AI is still tracking you, and, recording or not, it is frankly disconcerting to see the camera follow you around the room even if it’s true that it is not recording. I can tell it to power off manually, but then I have to remember to turn it back on before I leave the ne t day, or it will stay powered down.

I started with Blink cameras back at their beginning and have a dozen of them. They’ve been mostly okay, but Amazon’s done little by way of improvement over the years since acquiring them. I decided to try this app after reading a lot of good reviews. So far, so good, hardware, at least. About the same cost as Blink, but noticeably better images and respond much quicker. The claimed 6 month battery life is (for me) overly optimistic - I’m getting about half that, but Blink’s claimed 2 years was overly optimistic too, so maybe it’s me. eufy … well... It doesn’t play well with other apps on my iPad, so I can’t run it split screen. I was disappointed in the limitations of HKSV but the blame for that goes to Apple. It’s touch and go when I need to temporarily disable a camera - sometimes it works, sometimes it just spins forever and eventually fails. And the marketing… grrr. An ad once on opening would be one thing, but today it’s Every. Single. Time. I. Open. The. App… all day… ON EVERY DEVICE! Other than those noted annoyances, I’m good with this app.

Bought this for my backyard and was impressed with the product. First of all, it is well built with high quality material. Then it functions exactly as advertised with high quality 2k video. The two way audio is superb. I use it to communicate with my kids when they are playing in the backyard, and I could hear them very clearly (our house is a two storey building and the floodlight is about 12 feet from the ground). Motion detection works great, and the light is activated at night when there is motion. The siren also works great.

Setup was easy, within minutes. eufy works seamlessly and it is easy to navigate. I like the idea of the internal storage, where you don’t have to be paying any subscription for iCloud. The only downsize is the 3GB internal storage limit and how it does not integrate with their Homebase 2, like their other products. This would have provided additional storage space for this product.

Overall it’s a great buy for anyone looking for a high quality floodlight camera with similar capabilities as the popular ones but without the monthly subscription.

I was having an issue with a newly installed floodlight camera. The camera worked flawlessly, but the floodlights would not properly operate from dusk to dawn for more than two days. I contacted customer service and after several tries was able to adequately explain the issue I was experiencing. The team got to work and after several days provided a firmware download that fixed the issue. I appreciate their dedication to sticking with the process until complete resolution was achieved. Lisa and her team did an outstanding job. I am completely satisfied and am very confident in all the Eurydice security products I have purchased to date. Well done. I highly recommend their products and aftermarket service and support!

Well the verdict is in. this app wins by a knockout. Comparing Ring Doorbell to this app is like comparing apples to oranges. Ring Doorbell is not even in the minor leagues. More like the rookie league. The clarity I’d say is beyond amazing. My wife would complIn that the video is so blurry on the Ring Doorbell. So I researched it and came up with the winner. The this app Doorbell camera. My this app is at least 10 to 12 feet away. If I whisper the this app picks it up loud and clear. Something the Ring Doorbell can not do. The battery life is out of this world. this app claims 6 months on one charge. I’ve had it 1 month and it’s still going strong. My Ring Doorbell would be dead n a few days. I have 2 this app. Both are fantastic. BUT 1 is wired only and the other is wired or battery. IMHO, I’d go for the wired/battery version. Either way you go. You’ll be getting an absolute sweet door bell camera. I just can’t wait to order the this app dome camera and outside flood camera.

I would like to start by saying this app is a great company that cares for their customers 100%. Before I buy anything I like to do my homework and after researching for days and contacting support for a few technical questions I had, we decided to buy some cameras to test them. First of all, these cameras are awesome. Great video resolution, video quality is very clear and the motion is clean. The Homebase 2 storage is fixed at 16 GB, we have been using it for about a month and it’s not even 15% of the storage. Features are great, the speakers and talk back are great. The siren alarm is loud enough to call people attention and scare whoever would like to try to steal the cameras. We love it so much that we decided to invest more in this app Security by getting more cameras and a doorbell 2K for our house. We are looking forward in getting the new smart door lock device that they are releasing soon I hope. Overall, this system is amazing specially on storing your videos locally not on the cloud for privacy and security. We definitely didn’t go wrong with this system. Thank you this app for providing a great product for the protection of our home.

Was researching doorbell cams and naturally already knew about the ring, my existing doorbell is wireless and at the time ring didn’t seem to offer an easy solution, came across the this app and the more I researched it the more I liked it and decided to give it a try, turned out to be a great decision, price is very reasonable, especially compared to other brands, super easy to install and very user friendly, being wireless i was a little concerned about how often the supplied battery pack would need to be recharged, they said in their instructions approx every 6 months which I thought was very reasonable compared to the alternative of having to hard wire a doorbell in, also its been about 4 months already and its been working flawlessly and gives me the piece of mind when my kids are home alone plus the battery pack still says 90%, highly recommend this product!

Was looking for a way to keep an eye on my front porch. Researched all the brands, types, door bells, and options. Spent hours reading reviews and searching for deals online. Ultimately I landed on the this app cam system. I have been a big fan of Anker now for years with great experiences with the brand from cords, speakers, and power banks. One of the main draws of this this app set up is that there is no monthly fees. I feel way more comfortable knowing that my video is stored safely on my this app home unit in my home... not out in the cyber world on some cloud. Maybe just me. But anytime I can keep information and personal data in house... I’m in. I have enjoyed eufy and it’s so cool to be able to access this system from anywhere with my phone. Best part is catching the kids in the act of swiping potato chip bags from our basket meant for delivery drivers. As soon as they hear daddy saying “I see you” from the camera they pretend like they were just checking on the stock. :)

Hopefully this get read by this app.
My most recent issue is that you updated your app and it may sound trivial. I’ve installed two cameras in my 84 yr old mom’s apartment.

The cameras stay on 24/7 so there’s a lot of files to be deleted daily but you put banner message “video clips have been deleted “ a not really necessary message right over the button to select from the list of files, so every time a page full I have to wait for that message to clear since selecting all and then delete only deletes a page full. My hope is you can move or remove this message or when selecting all, it would actually select ALL. I’m sure to some this sounds trivial but when it’s something you have to deal with daily it
can get annoying . I still believe this app is the best out there and I’m sure they are always looking for ways to improve their product but I believe the last app update was tiny step back.

I purchased the Ring Doorbell/Camera and a month later stopped getting all the recorded clips as apparently it was only free for the first month. They wanted a monthly subscription to continue with the video recording gs as it gets stored in the Cloud. Luckily, I was able to return it on the 34th day and only lost about $10 for the FedEx cost to ship back. Did some research for a system that doesn’t require a monthly subscription and found this app who are the makers of the Anker chargers of which I have 4 wall, 4 car and have gifted at least 8 to friends and family during past Christmases. Anker makes quality products so it was a no brained to go ahead and purchase this app. It’s basically a clone of the Ring system but without the monthly subscription fee as it comes with a small base that houses a hard drive that stores the video clips for free. The base also acts as a door bell. I say that it is a clone of Ring but in fact I think it’s better than Ring... much better if you ask me!

1) I really love the outdoor 2K camera. The colors are amazing even at night. The this app doorbell is decent. Overall, great value for all the 2K hardwares. 2) However, the software has a few things that I wished it has. I got rid of all of my old Nest Cams because they were chewing up my bandwidth and they were only 1K. Even though Nest Cam resolutions were terrible, the cloud suites were pretty good. You can choose which zones to monitor and the scroll bar allows you to pick which zones to seach and review. It’s quite handy. Another features Nest Hello has is that it tells you when somebody leaves you a package. I wished this app apps have those features. 3) Lastly, support is amazing. I had a defective this app Doorbell (it kept notifying me of activities when it shouldn’t have) and after a call with the support (local USA support, not overseas with a very hard to understand accent), they sent me a brand new one the very next day. And that one worked perfectly. Wow! I’m a big fan of this app/Anker now!

I was so indecisive about which brand security camera to get. I stood inside the store for hours researching them and looking at this app, Ring and Arlo. I was leaning towards Ring until I saw the monthly fee. I really wanted the flood light and I liked this app’s version more than Ario. After seeing some reviews on this app I decided to pull the trigger. I got the flood light w/ 2K camera and the two pack of pro2 2k cameras. I came home and hooked all 3 up in less than an hour. Super easy to install and set up. The resolution is amazing! The motion detection is amazing! Everything about the entire system and setup is perfect. Having eufy is a bonus like no other! I can hop on and stream my cameras anywhere at anytime. The cameras have 100db loud alarms of anyone moves them. You can also manually activate the alarm or set your camera to activate the alarm for any movement. They record clips when they see any motion. You can adjust everything from the brightness of light to how long it records. It really is an amazing system and I can’t wait to add onto it. I am so glad I went with this app!

This is less a review of eufy , and more of the wired doorbell. If motion detection is set to “all motion”, I get false positives from tree shadows. If it’s set just one notch lower than all motion, then it misses cars driving in and out of my driveway. Wish there was a setting between too much sensitivity and not enough. I also get a motion notification every night as the doorbell switches to night mode and the infrared light turns on. You’d think the “AI” would be smart enough to figure out when it’s switching to night mode. In short, the doorbell works fine as a doorbell but don’t rely on it as a security camera.

Recent Update has messed things up. Can’t view videos without refreshing 20+ times. Before they would pop up instantly.

Please Adjust your alert sound!!! Or have a couple options to choose from if possible.

It’s a security app with an alert sound that sounds like just about every other app on my phone. Why is this!?? I have few apps that have unique alert sounds which allows me to know exactly which app it’s coming from. Please make a unique alert sound specifically for eufy so I don’t ignore it with the rest that sound the same. If it stands out I will be able to recognize it even when I’m sleeping. Thanks

My ONLY issue with the system... and for me it is a HUGE issue... you must have an active internet service to login and/or view your cameras... whereas much less expensive systems, say like dlink cameras can be viewed in with a “local” option as long as they’re connented to the wifi signal (no internet)... I’m hoping the developer issues an update so at minimum their hub systems have a “local” viewing option instead of “remote” only. If they do, hands down a 10 star rating!!!

Received the 1.7.5 update and now I can’t view the cameras or make any changes to them. I get an error that my phone isn’t connected to the internet when trying to view recordings and I can’t change settings on the camera, however I’m receiving motion detection alerts. Up until this recent update eufy has been solid and past updates have added decent features enhancements. The accuracy of camera human motion detection is questionable but that’s not related to the iOS app.

I discovered a bug. Entry sensors seem to not update their state on eufy . Even after refreshing eufy over and over. You have to manually go to the sensor(s) and open the windows or doors once more, then refresh eufy . Another option is to enable push notification and in those cases the state updates itself without needing a refresh. But that means you can’t turn off pushes.

Worked fine the first week I had them, now I constantly have to walk downstairs to check on the windows because eufy won’t tell me their state correctly.

iPhone 11.
7 entry sensors
1 doorbell (hardwired)
4 eufycam E cameras and home base.

Restarting home base also doesn’t work. Neither does formatting SD card, reinstalling app, turning permissions on and off, restarting phone. Nothing works except the above two methods

Adding the geofencing feature was great but since one of the latest updates eufy doesn’t recognize that my phone is out of the zone and it doesn’t switch to “Away Mode” automatically. Once I realized that someone is home and eufy didn’t told me, I have to close eufy and reopen again a few times until it updates my location (location services is set up as “always”). This is one of the main reasons why I bought this device. It’s time for this app to fix it up and finally finish with this “beta geofencing option”

2. I don’t know how being a “security system “ they haven’t added “TWO FACTORS AUTHENTICATION “. Anyone who gets my password can immediately acces my security cameras!!!! Is that so difficult? Please this app, 21st Century is here, release TWO FACTORS ASAP!!

We’ve installed 2 cameras around our house after two incidents of vandalism. We got a 3rd incident on camera recently but the lights on the back of the car flooded out the ir light so we couldn’t read the license plate. We have now switched the ir off and will try to catch the license plate. The issue we’ve had with the camera is that when switched on to optimal surveillance mode, the recording stops after the motion stops. Yet it says it keeps running for 60 seconds. The camera screwed up when the kids threw rocks at our window and it only recorded 11 seconds. You have to manually go in and switch the seconds to your preference. Beside that small issue the camera is working fine and battery life seems stable.

No subscription is just about the greatest thing. I love to have things stored locally. eufy on iOS is solid and a work in progress in the right direction. This is my first attempt of installing a surveillance system and I am happy with what I got. A warning: It is addictive. I got a little carried away and installed 9 cameras and 6 motion sensor. This is how I noticed the weakness of the system. It will not yield good enough results with that many device’s pared to one Homebase. The Homebase will freak on you if something’s are happening simultaneously.
The max of 16 cameras and 34 sensors is theoretical. I had to split it up on two Home-bases. It works ok. Now I have two system’s I have to operate. In general I love what there doing and would go this route again.

I am a first time user for any security camera and I'm very pleased with the results. I have the this app Cam E 2-set with HomeBase and it is working great! eufy runs smoothly and very handy features! The set-up process was SUPER EASY and I'm thankful eufy is very user friendly, with details and videos. All around a very well thought out app.

(My only complaint is that I wish that the motion notification has it own different ringtone/chime that differentiates itself from all the other standard iPhone sounds.) Also, it logs my other family of members out of their accounts which is inconvenient.

After doing much research I decided on the this app 2c system.
I wanted something that worked, was easy to install and was not expensive.

The this app 2C system was all that, and more.

This system is easy to order and setup. eufy is intuitive and robust. The video quality is good. There isn’t anything I can complain about.

I like base station. The base station communicates to each camera without taxing my WiFi network. This is accomplished because the base station is the only device on my WiFi, not each camera. This makes for a lean and responsive system.

The base station records all events without the need for a cloud contract. Again, lean and inexpensive.

I like the cameras. They mount easily. The video quality is good; both day and night. The speaker and microphone work well enough.

All in all, for what I was looking for, I am very satisfied.

Being able to have it save locally and on the cloud is amazing! I also love being able to pick zones to sense and to be able to change sensitivity. I had also noticed that while wired it sometimes goes on battery mode which will keep the battery going longer!

Only improvement I can think of now is to allow multiple zones to record as sometimes it’s two areas you want to be detected.

eufy is easy to use and reports all detected motion the cameras pick up. It would be even better if the system would also alert on sound detection. The two-way audio communication feature is very handy. Love the camera system and eufy . The camera batteries were fully charged and installed in early November of 2019. Seven months later, they still have over 60% charge remaining. I highly recommend this system.

The this app doorbell and 2C cameras report within 3 or 4 seconds to eufy which provides an immediate pop up notification. 1 tap of the notification will play the video clip of what was captured. Live views of all cameras is available with a single tap. I love the feature that allows you to set or draw multiple customized coverage areas for each camera...
It’s a great system.

Let’s get the bad out of the way first. this app can store video locally and without a subscription it does not upload to cloud, which makes it less secure.

Here are the numerous good:
1. Fast. When I tried to invoke live view from my Arlo, it takes almost half a minute sometimes even longer. this app gets me to live view in a few seconds, usually three or less.

2. Local storage. The disadvantage has already been mentioned, but the advantage is that playback is also very fast (when using eufy ). I actually use one of the Arlo camera to watch the porch as well so not concerned of thief stealing my doorbell.

3. Human detection and motion zone setting. In my neighborhood I get about 20 cars drive by each day. With this app I can set to human detection and ignore all the cars. In Arlo similar function requires extra subscription which adds up in the long run. Too bad it does identify my hub cap and my railing as human face occasionally , and on Reddit someone say a firmware update is due in near future to improve the accuracy.

I have 3 cameras and love them. I have the App on my IPad as well as my phone. The App has stopped working on the IPad. It will not load. I tried the App Store to see if there was an update (even though I knew my system was current). Was not able to get the App to open from the App Store. All I get on the IPad is the blue screen with the Eufy name on it. Phone app is working