Contact ReadingIQ Support

I signed up last night for the free one month and had every intention to pay the monthly subscription but this morning after a few attempt on my phone and iPad this will not be the case. To start every time I opened the app it would take me to creating a new profile even though I had three set up already for my daughters. When I would click the back button to see if I could go back the screen goes blank until I close out the app completely. I repeated that step a few times like I said above. I even tried to creat another child profile just so I could see if it would let me go to the main screen so I can cancel the subscription and now it’s telling me we can’t add that child right now. I’ve emailed support but we’ll see since I just read the other reviews saying customer support isn’t great. I should have done this through iTunes at least stopping subscriptions through there is easy. DO NOT BUY.

I got this app with the intention to get a yearly subscription since it sounded really promising. I signed up for the free trial and never got it to work. On either Mac or iPad (both run the newest software) I get stuck on a blank screen, created several profiles with the same child and there’s no way to advance or even get so see a book. I reached out to customer support the same day with all information and screenshots provided. A response came 2 days later asking me for the same information I had already provided. Now since 4 days nothing and I can’t access the parents section to cancel this non existing trial or remove my credit card on file. Tried uninstalling the app several times, tried different devices and browsers. Very disappointing!

I signed up for the app using iTunes. After my trial I paid for the one year subscription. After paying I received an email from ReadingIQ stating my account had been terminated for non-payment. I contacted ReadingIQ providing my receipt from iTunes requesting they correct this issue and make my account right, or issue a refund. They refused to do either one. (iTunes is issuing me a refund at this point) I’m shocked at their unwillingness to correct the issue even with proof of payment and the run around to try and get my money again! I will not attempt to use this app again and do not recommend it!