Outdoorsy Host Reviews

Don’t waste your time and hard earned possession on OutdoorsyHost, just download RVshare.

I would have NEVER use this as an owner if I knew how shady this company runs. The outdoorsy group doesn’t stand by their own policy’s. They bend them and make them fit whatever agenda they want at that time.

I rented my travel trailer out and the renters broke plumbing parts and the toilet, I submitted a claim like the agent told me to do with all the pictures and contract. The renters disputed the claim, outdoorsy called me once and didn’t leave a voicemail to “get my side of the story”. Then closed the case stating “they did their due diligence.”
I got in touch with them on the 28th day of their 30day dispute policy because they charged my account for full refund to the renters. And closed the case refusing to reopen it even though the policy clearly states there is a 30day hold.

IMO it’s an easy app as a customer to get a free rental and get over on owners, they take you at your word nothing else required.

Outdoorsy does not take care of their owners. They see renters and owners as customers. When it comes to a dispute between an owner and a renter, they will take the renter’s side? Why? Because even through there is a slim chance renters will ever rent again, they assume owners are stuck with them. So they are desperately trying to maintain that relationship to the detriment of the owners. RVShare is a much better platform for owners. It has a fairer process to settle claims issues. I would not recommend Outdoorsy at all to RV Owners. Use RVShare or RVezy instead. The main issue with Outdoorsy is their ridiculous 48 hour policy to file an insurance claim against renters. RV’s have literally dozens of complicated systems that aren’t going to simply be as obvious as a dented vehicle when something is wrong. If a renter misuses or damages something that is not immediately obvious, you likely will not notice this until you not just use the RV again, but use that particular system. For something like a black water valve, this won’t be used until the end of a trip. Beware..their insurance/claims process is garbage.

The outdoorsy app is truly a terribly written iOS app. Not only does it suffer from performance issues, I often have it crash and the features fail to work more often then they do work. I’m sick of having to call their customer service to complete a check out for a renter and have had to email photos to support more than once due to their implementation of uploads failing. One of the biggest frustration this past year was their poor implementation of 2 stage authentication which of course has failed on multiple occasions to deliver the a txt or email to me to be able to login. This is especially fun when a guest has an important question or need and I’m not able to reply. Support is always willing to manually preform tasks luckily that OutdoorsyHost fails to deliver on. But this is not a good host experience and I know from speaking to multiple renters that their experience is not much better. Hopefully this company revamps their native iOS dev, qa, and product teams sooner than later.

I am begging you to save yourself the time and many headaches with OutdoorsyHost.
If you have any other options, choose them.

Here is a breakdown of my problems from only this year:
- my listing is suddenly “hidden” you cannot see any list details. I was notified by a few renters and it is currently under investigation. This means loss on potential renters for however long this has been going on for.
- a previous renters card declined. Outdoorsy never notified me, they rented, I noticed my payment was never sent by outdoorsy. After I reached out, they were able to get the payment. But this was AFTER the rental was complete. (Make sure you go and check that every payment has been accepted yourself)
- outdoorsy out sources their employees who answer the phone. Everyone is on a different page. You will get several answers to each problem.
- they never actually get back to you
Example: I had a customer with their own renters insurance ask to drop the insurance from outdoorsy. We filled out the paperwork, got approval, said we would hear back once it went through. We never did. We reached back out, they said they needed more info. Even though they previously stated they did NOT need that specific info.

I use them because they have cornered the market in my state.
But they are ABSOLUTELY the worst. AVOID AVOID AVOID

As an owner of a trailer you are penalized for declining a rental if the renter does not meet the towing capacity or towing requirements for your trailer. Even when my profile puts that information on the listing I still get plenty of renters who don’t meet the requirements. Not only that, but you have to message the renter when they request a booking to ask about their towing capabilities and if they don’t respond your response time goes down as their request is just sitting there waiting. And eventually you cancel because they never respond for days and then your approval rating goes down as well. Then you reach out to support and say there is nothing they can do.

When the clients are easy and good, this is a great platform. If anything goes wrong, however, the owners are put in a terrible position of assuming the guilt is on us, not the drivers. When I asked to speak with an Outdoorsey manager (following over 2 1/2 weeks of being out $1000+ for a repair that was the fault of the driver), I was sent to a small claims filing process: they want me to file a small claims suit against the driver and remove themselves from the situation. There are too many things that can go wrong with a moving vehicle to assume all of responsibility and I have a totally hands off and non-communicative platform. Highly warn against use.

OutdoorsyHost has, for months now, not calculated delivery fees for bookings. You either have to log into the website or call customer service. If you’re able to actually get a hold of someone they will likely not be able to fix the issue themselves and will need to “follow up” which means you’re problem won’t be fixed and they won’t be getting back to you.
We had 13, 5 Stars, reviews removed from our listing when we snoozed for a few weeks. When we went back active the reviews were gone. Called custom service about the issue and they acknowledged it wasn’t correct and should be fixed. Weeks later, no “follow up” and the reviews are still missing.
Great busy concept. TERRIBLE app.

I’ll start by saying that I’m a business attorney and am adept at resolving disputes amicably and fairly.

Outdoorsy’s policies and tactics are blatantly unethical.

Their insurance requires claim submission within 48 hours, which basically means it only covers accidents. 90% of damage from RV rentals is not discovered immediately; it’s usually the next time you drive/use it.

We had a renter put gas in a Diesel engine, which could have totaled out $95,000 class B Van. We didn’t discover it for about 2 weeks, because it’s not apparent sitting in the driveway.

We did catch it early enough to do the repairs ourselves (5 hours and $360). When they refused reimbursement because it wasn’t submitted within 48 hours, I started posting reviews to let owners and renters know about the risks of renting from this company.

They promptly reached out and offered me a $360 credit. I re-listed the RV, planning on one singular rental to get the credit.

THEY HAVE HIDDEN MY LISTING. When I search from any other computer, my listing does not come up (which explains why I haven’t gotten a single rental request when I normally get 2-3 per week).

I will be suing them. DO NOT TRUST THEM, they are unethical as any company can be.

I have rented my rv for 2 of the 3 summers I've owned it. It has been a nice way to get the trailer to pay for itself and I've met a lot of wonderful people.
Things were great until my last rental. My trailer is currently stranded 837 miles from me with a broken frame. The renter abandoned the trailer at an rv service center and went about their multi state trip with a uhaul. Outdoorsy roadside assistance left two senior citizens on the side of the highway for 8 hours in the heat to tow my rv to a service station. Outdoorsy did not help them continue on their trip. I have gotten a different story every time I've called. I am stuck with a totaled trailer that will cost $10k just to transport back home and Outdoorsy and RVBetter are completely radio silent. I've received no answers to questions about insurance. They are insisting on communicating entirely by email and will not call me. I've sent requested documentation multiple times along with whatever pictures I have. This has been one of the worst insurance experiences ever. They keep asking me for information that I've told them I don't have and either won't or can't send an adjuster to look at the trailer. Today the automated system is telling me my trailer is back, even though there is clearly a claim against the whole thing.

I have to log into OutdoorsyHost EVERY time I go to check it. I’ve deleted it. Reset it. Additionally, it frequently says “error” when you use the correct log in information. So I go to a computer browser. It gives me a “you’ve tried to many times” error. I wait. And eventually I can get into the browser (using the exact same details that didn’t work previously) , however not OutdoorsyHost . Awful experience. I’m considering letting this company go and just using the others. For anyone else who also uses other companies, it is very difficult to sync them, if you can at all. That means a lot of work for every booking to add the details to each calendar. This needs a TON of work!

I have rented out my camper on outdoorsy for around two years. Mostly without incident, however recently when a renter seriously damaged my camper and returned it bathed in sand Outdoorsy has failed to do anything in response.

I have exchanged a few emails with the claims department over the last month and none of them go anywhere. I have submitted all documentation of the incident and receipts for repairs. No response from Outdoorsy. I had to cancel almost a whole month of renters over this and again no response at all from Outdoorsy.

I would recommend passing on the opportunity to rent your camper here if you care about its condition or don’t want to have to pay for other peoples fun weekend damages.

Created my account, made a listing of our RV, linked bank info for payment, spent about 2 hours creating and setting up everything and it was good to go. Go to sleep, wake up to check it and my account password is wrong, can’t reset the password as it says I’m not authorized to do so, and it says my account doesn’t exist now. Be aware, not a smooth application on the iOS platform. Crashes a lot as well.

Edited Review: Apparently my account was under review by their Safety and Trust Team, of which I had no idea was taking place as I never received any notification of why my account was disabled. This was why, and now the issue is resolved but I’m still leaving it at 3 stars from 2 as the communication needs to improve drastically if something like this is to occur so the owner / customers are informed and not left guessing in the dark.

Please communicate better, maybe later I’ll update this review if things improve if I ever need help in the future.

Apps like this need to run smooth. This one has constant glitches and doesn’t refresh. It’s always “disconnecting from server”. So when I’m handing off with a renter, and we need things on OutdoorsyHost to be quick and easy, it doesn’t work. We have to stand there awkwardly waiting for the server to connect and keep trying until it works. Not super happy with the functionality. It’s not the easiest as far as general navigation either. I prefer there to be one master calendar to view bookings and edit availability instead of two separate calendars.

We are 3 months into our first “rental” business. We are fortunate enough to live at “A Denstination” on the SW WA coast. Instead of our rig sitting 11-1/2 months out of the year...why not?
I find Outdoorsy to be an extremely easy app/interface to use. I like the fact that I can use Insta-book and they will vet all my renters, keep in mind, no one is pulling our rig, just us. They provide the insurance and collect all the fees. I couldn’t believe after our first rental, we picked up on Sunday and Monday morning the money was in our account. We are now booked through Labor Day. So now the negative, and I am hopeful that the they are just so busy and the issues will all be resolved. There is zero communication, I have had several “glitches”, which I have tried to communicate to Outdoorsy, with absolutely no response! Although the issues, which are money related, so far have just “worked out”, which is all well and good, but should be addressed to the owner as to what happens. 4different issues with emails, phone messages and trying live chat, which isn’t live. I have heard from others to call in the middle of the night! Better ramp up this customer service issue, and the money mistake issues!

It’s very convenient to manage listings with OutdoorsyHost , however some features aren’t available or don’t work always. One example is sending instamatch quotes - it won’t allow me to suggest add-ons or modify. And once a quote is sent it’s not possible to view it.
I often find myself headed back to my computer to see if things worked or to modify quotes or other things since it can be hard on OutdoorsyHost .
Overall the guest communication feature and other items like editing the listing are great.

You can get your job done and coordinate with renter and owners easily. The system to schedule and confirm works fine. What I would like to see is a much easier way to find a person’s reviews. While in a chat I can see who I’m talking to, but it would be really nice to have a quick way to tap their profile and see their history and reviews along with who reviewed them, and message that person if need be.

That’s my biggest suggestion for OutdoorsyHost. Get that going and I think it’s worthy of 5 stars.

Overall, I’m very satisfied with Outdoorsy Pro. It’s easy to use and the best part has been the Outdoorsy customer service reps.

They are easy to contact and very communicative. After dealing with a difficult renter who threatened to file a claim (which is fine, I had the facts/ details in writing, time stamped to counter the claim as well as photos citing their failures) the Outdoorsy rep was very empathetic and mediated on my behalf.

Con: As an owner, I cannot set the specific times for pickups and returns. The default times are set at 11am and 3pm. I work full time Monday through Friday and not only detail this in my listing, but reiterate it multiple times as some renters gloss over this.

My family purchased a very nice and quite expensive RV and had planned to take the monthly payments out of our budget… Finding outdoorsy pro has really just been the cherry on top. It is so easy to see if drivers are verified, details about their trip and how much you might make from their booking request, before you make a decision about renting your RV out. The insurance and damage protection give us peace of mind. We have easily made more than our monthly payment and can still enjoy our RV as a family 80% of the time!

I’ve had very few issues with OutdoorsyHost it’s self, every once in a while I’ve had to log into the desktop version to return a deposit but that’s about it. Been nearly a year and I’ve made great money although if I didn’t work from home with a flexible schedule I’m not sure if it would work as well. Either way for me it’s great, keep up the good work!

We’ve been renting out our camper since August of 2019 and have had nothing but good things to say about our experience as owners.

We’ve enjoyed getting to know our renters who have all been from different walks of life and sharing our favorite spots to camp throughout Idaho, Utah and Wyoming!

We’ve recommended countless friends and family members to Outdoorsy and none have yet to report back with a negative experience.