Contact Outdoorsy Host Support

by Katasta72

I have rented my rv for 2 of the 3 summers I've owned it. It has been a nice way to get the trailer to pay for itself and I've met a lot of wonderful people.
Things were great until my last rental. My trailer is currently stranded 837 miles from me with a broken frame. The renter abandoned the trailer at an rv service center and went about their multi state trip with a uhaul. Outdoorsy roadside assistance left two senior citizens on the side of the highway for 8 hours in the heat to tow my rv to a service station. Outdoorsy did not help them continue on their trip. I have gotten a different story every time I've called. I am stuck with a totaled trailer that will cost $10k just to transport back home and Outdoorsy and RVBetter are completely radio silent. I've received no answers to questions about insurance. They are insisting on communicating entirely by email and will not call me. I've sent requested documentation multiple times along with whatever pictures I have. This has been one of the worst insurance experiences ever. They keep asking me for information that I've told them I don't have and either won't or can't send an adjuster to look at the trailer. Today the automated system is telling me my trailer is back, even though there is clearly a claim against the whole thing.

by Billyb0b0220

Outdoorsy does not take care of their owners. They see renters and owners as customers. When it comes to a dispute between an owner and a renter, they will take the renter’s side? Why? Because even through there is a slim chance renters will ever rent again, they assume owners are stuck with them. So they are desperately trying to maintain that relationship to the detriment of the owners. RVShare is a much better platform for owners. It has a fairer process to settle claims issues. I would not recommend Outdoorsy at all to RV Owners. Use RVShare or RVezy instead. The main issue with Outdoorsy is their ridiculous 48 hour policy to file an insurance claim against renters. RV’s have literally dozens of complicated systems that aren’t going to simply be as obvious as a dented vehicle when something is wrong. If a renter misuses or damages something that is not immediately obvious, you likely will not notice this until you not just use the RV again, but use that particular system. For something like a black water valve, this won’t be used until the end of a trip. Beware..their insurance/claims process is garbage.

by Ifd 94

The outdoorsy app is truly a terribly written iOS app. Not only does it suffer from performance issues, I often have it crash and the features fail to work more often then they do work. I’m sick of having to call their customer service to complete a check out for a renter and have had to email photos to support more than once due to their implementation of uploads failing. One of the biggest frustration this past year was their poor implementation of 2 stage authentication which of course has failed on multiple occasions to deliver the a txt or email to me to be able to login. This is especially fun when a guest has an important question or need and I’m not able to reply. Support is always willing to manually preform tasks luckily that the app fails to deliver on. But this is not a good host experience and I know from speaking to multiple renters that their experience is not much better. Hopefully this company revamps their native iOS dev, qa, and product teams sooner than later.