Contact NinjaOne Support
Company Name: NinjaRMM, LLC
About: NinjaOne is the industry’s only unified IT management solution the centralizes
and consolidates your IT management workflows into a single pane of glass. The
NinjaOne app gives you the power to manage IT and support end-users from
anywhere, providing a better IT experience for everyone.
NinjaOne Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of NinjaRMM, LLC
Verified email ✔✔
E-Mail: support@ninjarmm.com
Website: 🌍 Visit NinjaOne Website
Privacy Policy: https://www.ninjarmm.com/privacy-policy/
Developer: NinjaOne, LLC
3 Most reported problems 😔💔
Unusable right now
by DeviouslyGecko
I love the idea of being able to use the mobile app when I am on the go, but when trying to sign-in using Azure AD it is stuck in an infinite sign-in loop and whether you hit cancel or continue the same pop-up with the cancel/continue prompt keeps coming up and I have to try and be faster than the prompt to actually close the app to escape the loop
Currently Non-Functional
by JustinSwall
Unfortunately there’s currently a login loop that prevents the ability to sign-in to this app, essentially making it useless. Development has been made aware of the issue, so hopefully they will get it fixed soon.
At the moment, the app has been non-functional for about two months.
Buggy, false data
by Geekworld
False data example:
I see Threats Active (5), Blocked (2)
When I drill down, nothing is shown.
Threats
Quarantined (10)
When I drill down, nothing is shown.
The GROUPS filter “Doesn’t have AV managed by Ninja” shows many devices that in fact have AV managed by Ninja.
There are so many inaccurate/false data items, that it’s impossible to trust this app.
It is possible to send a reboot command, which is one of the few useful features.
I wish that Ninja would provide a major overhaul, that includes accurate data.
Have a Problem with NinjaOne Mobile? Report Issue
Why should I report an Issue with NinjaOne Mobile?
- Pulling issues faced by users like you is a good way to draw attention of NinjaOne Mobile to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a NinjaOne Mobile customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using NinjaOne Mobile.
