Contact Dinnerly Support

by Kataclysmic

Being a new user i was incredibly excited for this box to arrive and was generally impressed with the first one although the packaging is very wasteful and the directions for cooking are clustered together in a less than simple way with far too many steps crammed in at a time to try and make it appear shorter.

Then my second box just never arrived. I contacted support and they essentially said “there was a problem” with no explanation or even empathy as i’m left without anything to cook for the week. They claimed they were issuing me a refund, but instead they kept my money and applied it as a “credit” to my account for future orders without asking me or telling me even though i had expressly said i wasn’t sure i was going to stay a member after this being my second experience.

Had their customer support agent been at all a decent human with any emotions this could have gone differently but I had to contact them a second time to demand my money back to which they said they’d have to also cancel my future box if i did that. There are too many good dinner services to use to get this kind of service for $65 every week.

by Msarmient1

Tried out Dinnerly because it was cheaper than Hello Fresh. Big mistake. I paid for one week of meals and then went to download the app. Saw all the bad reviews and canceled my subscription. The cancellation wasn’t in time to stop any orders at all (even though I canceled the same day), so I was supposed to get the first week of meals still. Supposed to. Well first I got a random email from the CEO saying that COVID is affecting their deliveries. COVID has been around for a year now, but okay. Then I got another email stating that due to bad weather in the country they were canceling my order and I’d get a refund that would be applied to future meals. Except that I had already canceled my subscription. I emailed and asked them to refund me. No reply. I foresee a huge headache in getting my $43 for nonexistent meals back and I regret ever signing up for this business that honestly feels like a start up that someone began in their garage or something and never improved upon. Try Hello Fresh...or any other meal delivery company. The price isn’t worth it, especially if you’re like me and you end up with literally nothing for your money.

by Katydiditt

I was excited to finally find one of these delivery dinner options that wasn't outrageously priced. However there is a reason they are super cheap. I got my first box on a Tuesday everything seemed fine but the portions were small, I did the 2 servings because it’s just me and two children. There is NO way it would feed us (and my youngest only eats two bites). So I upgraded to the 4 servings for my second box. I requested it be delivered on Wednesday due to my schedule. It never came. Got an email saying it was running a day late should be here within 24 hours. Never got it. I’ve emailed and reached out numerous times, haven’t heard back. Now it’s the next Tuesday I got my food for this week and it’s a disaster. The box was smashed like someone sat on it. The gel from the ice packs is all over everything, including the vegetables. One of the packets of sour cream was open and got over all the everything as well. I had already deactivated my subscription before this box came. I’m very disappointed.