Highmark Plan app not working? crashes or has problems?

Highmark Plan Status

Published by Highmark Inc on 2023-12-28

Highmark Members have access to the parts of their insurance they use most. If
you're a Highmark member or a member of one of our affiliates, this app lets
you: - Access your Member ID card - View your plan information - View your
family member’s plan information - Pay claims with your spending account - Get
important messages and notifications - Use your phone’s biometric settings for
quick log in The App is intended fo.

I have a problem with Highmark Plan

Are you having issues? Select the issue you are having below and provide feedback to Highmark Plan.

User reports:
App has problems

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problems reported in the last 24 hours

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Most reported problems

Not working

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Common dislikes about Highmark Plan app

- Search button does not work well

- Cannot see future prior authorizations

- App can be frustrating and glitchy, preventing login

- Vision coverage information may not load properly

- Some links and features do not work properly, such as cost and coverage information.

Have a Problem with Highmark Plan? Report Issue

Common Highmark Plan Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Highmark Plan app on iOS and Android devices. Solve all Highmark Plan app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Highmark Plan iPhone Issues and Solutions

Highmark Plan iOS app crashes, not working, errors
Highmark Plan iOS app network issues
Highmark Plan on iOS has black/white screen

Highmark Plan Android App Issues and Solutions

Highmark Plan has errors/crashing/not working
Highmark Plan server network connectivity issues
Highmark Plan has black screen

Highmark Plan iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Highmark Plan app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Highmark Plan app crashes or not working on Iphone (iOS):

Close and restart the Highmark Plan app on iPhone
Update Highmark Plan app to the Latest Version for iOS
Uninstall and reinstall Highmark Plan iPhone app
Update your iPhone to the latest iOS version

Fix Highmark Plan on iPhone unable to connect to server/internet connection issues::

To resolve Highmark Plan network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Highmark Plan black/white screen (blank screen) on iPhone:

Follow the Highmark Plan iOS app troubleshooting guide Here →

Highmark Plan Android App Issues and Solutions

Fix Highmark Plan not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Highmark Plan app issues:

Force Stop the Highmark Plan App
1. On android, goto "Settings" » click Highmark Plan app. » click "Force Stop".

Update Highmark Plan to the latest version on PlayStore

Clear Highmark Plan App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Highmark Plan app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Highmark Plan.

Fix Highmark Plan unable to contact server/ Highmark Plan internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Highmark Plan » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Highmark Plan » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Highmark Plan on android.

Solve Highmark Plan black/white screens issue on Android:

Follow the Highmark Plan android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Highmark Inc, developers of Highmark Plan.

100% Contact Match

Developer: Highmark Inc.

E-Mail: [email protected]

Website: Visit Highmark Plan Website

53.66% Contact Match

Developer: Highmark Inc.

E-Mail: [email protected]

Website: Visit Highmark Inc. Website

About this app

Highmark Members have access to the parts of their insurance they use most. HighmarkPlan is intended for Highmark’s Blue Shield members in the 21 counties of central Pennsylvania, and Highmark’s Blue Cross Blue Shield members in the 29 counties of western Pennsylvania, the 13 counties of northeastern Pennsylvania, the state of Delaware and the state of West Virginia plus Washington County, Ohio. Highmark Inc. and its affiliated Blue companies are independent licensees of the Blue Cross Blue Shield Association.