Contact CharmPass Support
Company Name: Maryland Transit Administration
About: The CharmPass app lets you purchase and use fares instantly on your
phone—anywhere, anytime. Just download the free app, register your
debit/credit card or PayPal account in our secure system, and you're ready to go.
CharmPass Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with CharmPass. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact CharmPass. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Read 7 Customer Service Reviews 😭😔💔
I was allocated $280 and smart benefits to purchase a charm pass. I can't find the money
If I have #4 stored full day passes can I send them to a family member who also has charm pass app account. If I now have my own transportation and don't need to use any of my stored paid for charm day passes
I was double charged $210 for a CHARMPASS. I used the app and the intent was to buy 20 days of tickets from Muirkirk=Washington and 20 days returning to Muirkirk for a total of $210. When I purchased the tickets, the system did not acknowledge the purchase and prompted me to purchase another set of tickets. I am seeking a refund of the second set of charges totaling $210.
I need to download/save my ticket receipts to claim as local travel. The phone app doesn't allow me to save. I cannot find the website associated with the phone app. Does anyone know the website address?
Just wasted two tickets
by SeymoreMacEachran
I used the app yesterday to buy two tickets - my wife and her sister are going on a trip and wanted to take a bus to the airport. The app seemed easy to use, but the instructions for activating the tickets are not clear. I activated the tickets shortly before leaving the house to catch the bus, but the tickets were no longer active when they got on the bus. Apparently the tickets are good for only a very few minutes after activation. This make the app useless to us, as my wife is not tech savvy enough to open the app on her smartphone and activate just before boarding. It also assumes one has an Internet connection to activate the tickets. Now I feel ripped off and angry we wasted our money and time with this app.
Serious limitations
by Teeluca
This app is an easy way to buy commuter train tickets. However, it has serious issues in implementation. First, the app does NOT support Wallet. You must run the app to access the ticket. Second, and this is a related problem, the app tries to check an online server before it will open and will frequently hang. Not very useful if you’re trying to display your ticket to the conductor. Fixing these two issues, ie. support wallet and have the app open before checking a validation server, will greatly improve functionality.
Getting close
by LelandJ
If the developer...
- adds the ability to see purchase history when buying more than one ticket (example: if I want to buy again the same two outbound and inbound tickets as before, I can choose my outbound ticket from Purchase History; but after tapping “Add Another Ticket”, there isn’t an option to return to the Purchase History screen and select my inbound ticket — I have to create it from scratch).
- makes the app work offline in case cellular data service is bad in a crowded train station
- sends alerts about delays and changes based on the tickets I have active (although this feature would conflict with the offline request above)
- component to add tickets to Apple Watch (more of a nice-to-have bonus, but it’d be slick)
... then I’d probably give this app five stars instead of three. It really is pretty easy to use, and how it integrates Apple Pay is a no-brainer.
Perhaps the only other missing feature is a way to find stations by location, like on a map. But I can find them in Apple Maps, and if I’m already at a station, I’d obviously know where it is and what name it has. So scratch my idea of adding complexity by integrating a map.
Have a Problem with CharmPass? Report Issue
Why should I report an Issue with CharmPass?
- Pulling issues faced by users like you is a good way to draw attention of CharmPass to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a CharmPass customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using CharmPass.
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