Contact eToro Money Support

This app has been a total failure to the point where a joke doesn’t accurately describe it. I had to send funds from the trading app to the wallet where I couldn’t send them or do anything with them for months. I contact customer service who keep saying I must be doing it wrong and need to lower the send amount to account for fees which I did upwards of 20-30 times. Upon providing them pics and whatever they needed they kept insisting I wasn’t doing it right. When I finally was able to get it to go through and got a receipt it showed that I sent it to not one but two contact addresses that were not the one I specified. Then I was told well that’s not our fault. EToro stole my funds and blatantly disregarded my issue. I recommend that no one use this company for any reason. Unless you want to just give them your money. Because they will take it anyways if you use their exchange.

I installed this app on my iPhone hoping to put some of my coins in cold storage on my Ledger Nano X. First I went through a head banging experience of not being able to use the Paste function in the login screen to paste my 20 chat password (Seriously, eToro, this is such basic UI/UX stuff!) and was forced to enter it manually. Next I went through a buggy process of setting up a new wallet for BTC and one for ETH, both of which didn’t appear for a full 3 minutes after I clicked the Add button, with zero indication of what was going on. Finally I followed the instructions they provided that stated that once I installed and logged into the eToro Wallet, I would then see a “Transfer to Wallet” link enabled in the eToro app in the page for each supported crypto I had open trades on. GUESS WHAT? No such link is visible anywhere in the eToro app. I even restarted both apps and still no dice. EToro - HOW AM I SUPPOSED TO GET MY COINS?? I work in IT and can easily say that whatever QA team eToro has us clearly not doing their job. STAY AWAY FROM THIS PLATFORM!

I can’t even log in with my normal etoro credentials. It keeps asking to reset password. As everywhere else, I am autofilling with Bitwarden. There is no logical reason why etoro would refuse to fix the log in. There are nonsensical fees just to get crypto from etoro to their own etoro money. It’s an internal transfer and they keep skimming off the top from their own users. This would be like banks having the same level fee to transfer from checking to savings. And still in this day and age etoro thinks they can get away with it and squeeze their users.