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Company Name:

About: Using the COTA Mobile App, it’s easier than ever to travel throughout Central
Ohio. COTA information is conveniently available to you.


 
  2026-04-13

CCOH Customer Service 💢

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Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit COTA Connector Website

Privacy Policy: https://www.cota.com/privacy-policy/

Developer: Genfare





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3 Most reported problems 😔💔

2.0 out of 5

Terrible interface, leaves much to be desired.

2022-07-09

by BenRock123

This is the least user friendly app of all the apps on my phone. What should be the most simple and quick transaction ever is turned into a dozen or so click process... considering you may be fumbling around on this app out in the cold/rain or on the bus holding up traffic, this is especially frustrating. I don’t see this app attracting too many new customers in its current state, which is sad for the future of public transportation.

Disappointed

2022-07-16

by Dededoyoumissme

Im a student and have the free cota pass but now that I try to use it, it opens up a page that says “create wallet” and when I put my name and press create, it gives me a warning telling me its unable to get your wallet . Please try again. That app was working fine but now it’s impossible to get in and its been weeks now…now I got to pay for something that school gave me for free from the city make it make sense.

It’s been over a year

2022-07-23

by Nico_OSU

I was super excited to see that COTA was FINALLY rolling out a payment solution that doesn’t require cash because, well, this isn’t 1953 anymore and people haven’t carried cash around for a very long time now. That was a year ago, and this app STILL isn’t open to regular users, which is insane! I don’t know if COTA needs to hire a better systems integrator or what, but they’re getting ripped off by whoever they paid to design this system.




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Why should I report an Issue with CCOH?

  1. Pulling issues faced by users like you is a good way to draw attention of CCOH to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a CCOH customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using CCOH.


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