Contact Campus Parent Support

by Pearl221

Infinite Campus was such a well thought out and cohesive app. I attempted to log in and was redirected to the new app of Parent Campus. Once downloaded, I was able to log in but was taken to a screen with a welcome message highlighted in blue that said, “there is no data to display, please contact your district for more information”. I clicked on the bell for notifications and that worked fine but any other place I attempted to navigate just continued to display that same message highlighted in blue. I thought perhaps there was an issue with the app so opened a browser and logged in through the website with the same issue! I read all the reviews and it seems that many users have the same issues. I also read about the current update to the app that claims to have “fixed bugs”. How many reviews will it take for a response? Infinite Campus kept parents informed about their childs issues/progress. This app is obviously not working correctly and even a simple response to let us know that you are working diligently to fix this would be courteous. Thank you.

by Need To Organize

This app works okay when it actually works. I understand the switch from the old app to this one, but it is not reliable. I got logged out and could not log back in. It would just go back to the login page. I tried the desk top website after they reset my password like they suggested. It still did not work for me. I uninstalled and reinstalled the app like they suggested. And it STILL did not work. I finally had to contact the school and have them reset my password AND set my password. I still can not log into the app after all of that. I understand schools going paperless, but we HAVE to have a reliable way to get our kids grades. I hope they get this app figured out because it is not helpful when we can’t even get logged in. Very frustrating.

by X514

If you can get the app to open, it works fine. Unlike other commenters, I don’t mind the way the new app is organized and I find the layout easier to read. Change can be hard. My issue is when I click on the app, it looks like it’s going to open, but it just goes to a blank white screen. You see the login screen briefly, then a white screen of nothing. If I open via clicking on a notification, it works fine, bUt I can’t open it from the icon. The old version was much more stable.

Spend more time testing before you release new versions. Your internal timetable is not as important as the end user experience. From the number of 1-star ratings, you have failed the end users miserably with this new version.