Contact Tadpoles Parent Support

by Akeyes0214

If I could give 0 stars I would! My child was at another daycare that used another app & I loved it so much that when I had to change daycares I made sure they had an app but this one looks the same but I don’t get real time notifications like the other one did. Not knowing how my child is doing throughout the day when I have known constantly every diaper change, feeding, how long the nap was & got to view photos & videos throughout the day of the activities that they all did as a class put me at ease. This instead does nothing for me. It’s useless. I don’t know if any of the information is true or if the teacher just quickly added in the details before the daily report was sent out. Which in the end is making me want to just change daycares completely because I need this reassurance throughout the day. Not just one notification that I dropped off my own child! This is completely pointless & useless!

by StacyRicci

As many people have already said the ability to communicate with your child’s teachers throughout the day is more beneficial than getting everything all at once at the end of the day. His previous school would give us messages and updates throughout the day so that I had peace of mind that he was doing well but also they would let us know if he needed any new diapers or sunscreen or anything like that and then I could bring it when I picked him up instead of needing to remember for the next day that I dropped him off it was much more convenient, he also doesn’t go to school every day so if they gave us a notification that he was out of some thing it might be a couple days until I was at the school again and we need to remember to bring it

by Mo_and

This app is sorely lacking in basic functionality. There are three options in the app: drop off notes (which you can enter, but can’t even view once the child has been dropped off), daily report (which is only available after the child has been picked up), and memories (for photos and PDFs from the center). There is no real option for communication (like a chat or email feature) and no way to check in on the child’s progress throughout the day; even though the teachers are presumably entering the information in real-time to go in the daily report at the end of the day. I know the choice of which app to use is up to the facility, but since Tadpoles appears to be widely used in childcare facilities, the company should improve/update the app’s basic features.