Contact AuthentiCare 2 0 Support

by Date My Daughter!!

Can you put minus ten stars for a review?? I wish! I have absolutely no idea why on earth that the state of New Mexico changed to Authenticare when the previous payor was 1,000 times better?? its CONDUENT that they need to get rid of! I went into the self directed program to get the therapy that I desperately needed, and it has been a nightmare from day one!! I am someone who knows computers quite extensively, and this entire process has been a nightmare, and CONDUENT was the worst. I have no idea why they changed the payroll people to Authenticare, and it has been almost 7 months and we still are having problems with the Authenticare site, and multiple people are still not signed up! They had a program that was 1/2 right, and it was CONDUENT THAT THEY NEEDED TO CHANGE!! I feel sorry for people that have very little computer experience and are trying to navigate this system!! I has given me more stress than fighting my cancer! It was supposed to be a 3 mo th period to change over, and it took 7 months for mine. Beware if you are changing to self directed as it is a ton of work, and a continual nightmare!!

by No Again No Not

Why does my password expire and you never let me create another. The 5 star ratings are fake. You remain as evil as you were years ago; update 2021

Your facsist nature is nurtured by your incompetence.
And I am sure you blame others and claim no resposibility for the difficulties you create. As you revel in ( represive authoritarian capitalist conservative &tc ) ideals. You make trouble for low wage care givers and the people they care for. This is your goal. Your broken "app" could not survive in a free market; only via politicals bent on keeping us in slavery.

You claim every right to keep track of me with total indemnity for your crimes. And make me pay you and submit to your fascist lawyers. I will not enumerate dozens of fixes, just to make you a more capable government agent.

Maybe someone ignores your demand to update and does not suffer thereby.

I did update then fixed the update with management at office then made sure it worked. Now still and again it does not. e. g. error application update required

I hate you not so much that you cost me time and money. Moreso that you ( like DMV and Q-Link ) predictably demand impossible to do tasks. I am helpless to fix or fight you. Being around you often makes me sick. I do not love capitalism but capitalism would certainly extinguish you if we had it and that would be great.

by Speck130

I cannot even tell you how many t you mean I’ve had to call to have problems fixed, from being locked out due to “wrong password” or clients not pulling up due to authorization failures even though it’s confirmed to be authorized on Both ends. The frustration and time consumption it takes to use and “fix problems “ is not worth it. Also time doesn’t accrue. The time spent has to be at least 8 min or it’s like it never happened. Some errands just don’t take that long. Upset clients and upset workers all across the board. Not to mention the stress of having to do manual entries every week due to the problems. What a pain to say the least.