Contact UAE PASS Support
Company Name: Dubai eGovernment Department
About: UAE PASS service allows using a mobile device as a secure form of
identification.
UAE PASS automates and simplifies managing digital identity in
mobile devices for users and can be used to:
- Seamless authentication to
various smart services.
UAE PASS Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Dubai eGovernment Department
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit UAE PASS Website
Privacy Policy: https://selfcare.uaepass.ae/static/policy.html
Developer: Dubai Smart Government
Can I trust UAE PASS app?
Protect your data and wallet. We investigate the developer's website (Smartdubai.ae), verify they're legit, and uncover hidden scams or complaints.
4 Most reported problems 😔💔
I am trying to use UAE pass to log in to emaratax to file a document and I repeatedly cannot get the OTP on my UAE pass app
Does not work!
by GeorgeinUK
There are multiple issues with this app one you got an OTP on your phone just to login but then wait you need to also get an OTP on your email in 30 seconds which does not come until five minutes, what’s the sense in that?
Then I need to verify by scanning my Emirates ID, so yes, give permission click on Emirates ID, but nothing happens, I try again scan Emirates ID, open take a picture enough light pops up and then disappears, nothing happens. I still have this “scan Emirates ID” button so I tried that several times using different angles, lights, timings sizes, close or far from the Emirates ID, and nothing happens.
It’s a shame to waste time on the app and finally come out with nothing! it really needs some serious work.
Now I want to look up where the kiosks are!
advice for the developers please make it easy for the people that are using it. Today I was not able to get what I needed from something that the app is supposed to do effortlessly.
Thank you
Error for short last names
by Rileyaustin
I asked for help and they were responsive but they were unhelpful. I had to figure out for myself that the app won’t accept a last name shorter than 2 letters even though that is what my passport says. Very inconvenient that this only runs as an app and that you cannot sign up on the desktop. I’m probably not going to be able to set this up in time now that I have to call them and the time zones are drastically different. Please fix this.
It won’t accept my passport information to verify my identity.
Worst experience ever
by Abdii7
I don't understand why this app has such awful development. The servers can never load in. I can't even access my 'already requested' documents which are supposed to be stored locally on the app after they've already been requested. Hours and hours of loading screens. So so bad. Seriously get a better backend team. This portal is VERY important for all legal documents, yet we can barely use it. Incredibly disappointing. Do better.
Have a Problem with UAE PASS? Report Issue
Why should I report an Issue with UAE PASS?
- Pulling issues faced by users like you is a good way to draw attention of UAE PASS to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a UAE PASS customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using UAE PASS.
