Apollo app not working? crashes or has problems?

Apollo Status

Published by Indice Ltd

*** Apollo operates on Portrait Mode photos (requires iPhone 7 Plus, 8 Plus, X
or NEWER). *** Apollo is the FIRST application that enables you to add light
sources to your **Portrait Mode** photos, after the photo was taken! Apollo
reconstructs a 3D map of your photo which you can augment with new light sources
in real time.

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Common dislikes about Apollo app

- UI/controls are not optimized for ease of use on a phone screen

- Only compatible with iPhone 7+, 8+, and X

- Some users have reported issues with accessing their photos, particularly portrait mode photos

- Some users have reported difficulty obtaining a refund

- Developers have been perceived as tone deaf in their response to negative reviews

Have a Problem with Apollo: Immersive illumination? Report Issue

Common Apollo Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Apollo app on iOS and Android devices. Solve all Apollo app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Apollo iPhone Issues and Solutions

Apollo iOS app crashes, not working, errors
Apollo iOS app network issues
Apollo on iOS has black/white screen

Apollo Android App Issues and Solutions

Apollo has errors/crashing/not working
Apollo server network connectivity issues
Apollo has black screen

Apollo iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Apollo app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Apollo app crashes or not working on Iphone (iOS):

Close and restart the Apollo app on iPhone
Update Apollo app to the Latest Version for iOS
Uninstall and reinstall Apollo iPhone app
Update your iPhone to the latest iOS version

Fix Apollo on iPhone unable to connect to server/internet connection issues::

To resolve Apollo network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Apollo black/white screen (blank screen) on iPhone:

Follow the Apollo iOS app troubleshooting guide Here →

Apollo Android App Issues and Solutions

Fix Apollo not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Apollo app issues:

Force Stop the Apollo App
1. On android, goto "Settings" » click Apollo app. » click "Force Stop".

Update Apollo to the latest version on PlayStore

Clear Apollo App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Apollo app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Apollo.

Fix Apollo unable to contact server/ Apollo internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Apollo » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Apollo » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Apollo on android.

Solve Apollo black/white screens issue on Android:

Follow the Apollo android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Indice Ltd, developers of Apollo.

57.14% Contact Match

Developer: qh-tek

E-Mail: [email protected]

Website: Visit Apollo Website

About this app

*** this app operates on Portrait Mode photos (requires iPhone 7 Plus, 8 Plus, X or NEWER). this app is the FIRST application that enables you to add light sources to your **Portrait Mode** photos, after the photo was taken! this app reconstructs a 3D map of your photo which you can augment with new light sources in real time. Using a proprietary processing algorithm running on your iPhone's graphics card, this app is able to render light sources on a portrait scene or selfie in real time. this app allows professional photographers and amateurs alike to try things that are not possible in the physical world. WARNING: Taking portrait mode photos requires iPhone 7 Plus, 8 Plus, X or NEWER. this app is the first app to use the depth data of your portrait mode photos to calculate photorealistic light and shadow. Take your portrait mode photographs from awesome to unforgettable by selecting the color, intensity, distance of a light and illuminate your photos and selfies to your heart's content. Since lights are computationally rendered in the scene, it is possible to put a light source within the frame: say hello to invisible lamps! You can shape scene lighting by adding or even removing light. The UI is optimised for use with one thumb, allowing you to always view the entire photo. Send us your feedback, ideas or bug reports on our support email. Show off your lighting chops on our social media outlets. We hope that this app is part of the computational photography revolution. One price, no in-app purchases and no subscriptions. We are doing our best but your support is crucial.