DiDi Rider Reviews

My trip cost a bit more than the trip estimate I saw when I requested. So had that exact money on me from the estimate I saw when booking. When the trip ended it was a bit more as driver took a longer route. So upon reaching my destination he ends the trip and I see it’s a bit more. So kindly ask if I can fetch some change inside, he then starts to complain saying you customers like doing this, it wastes their time. I then mentioned the trip was more than the estimate cause he took a longer route, I’m not saying I’m not going to pay, just asked to fetch more change in the house. When I get back with the correct change he then says I was sleeping, why didn’t I tell him the correct way to go instead I was probably sleeping cause that’s why I didn’t say anything. I said why would you insult me by saying I’m sleeping when I clearly wasn’t?? What do you mean by that?? He then went to say I’m crying for the extra money on the trip, I now told him why would I cry for that, you took a longer route and I knew it would mean extra, when we got to the house I gladly fetched the money so how am I crying for the extra money?!! He now went on to insult me by calling me names. How disgusting of him. So I am very bothered by how they would treat a lady, what did I do wrong??!! I never refused to pay or anything. His grievance was that I wasted his time by quickly going into the house to fetch some change. How pathetic

I use DiDiRider almost every day. It works. It usually does what it should besides some occasional drivers being irresponsible, bad at driving, or unresponsive. But what bothers me is that DiDiRider always lies about estimated time of pickup. It’ll say the driver is two minutes away and then take an additional 5 minutes. This is an intentional and unethical feature of DiDiRider to make people not cancel. Give honest time estimates so people can decide if they should use DiDiRider or some other form of transportation.

I use DiDiRider in Ciudad Juarez, most of the drivers are mean, they don't want to do the trip, but they don't want to cancel, in order to charge you, and if you cancel, you have to pay for the cancellation fee, even when the ones who refuse to do the trip are them or you can choose the Express ride and they take 10 o 15 minutes to arrive or use longer routes in order to charge you more, also some of the cars don't even have AC or they are in terrible conditions.

I wasn’t able to verify my credit cards because the verification amounts DIdi sends my US cc get converted to US dollars so they become inaccurate. I also tried uploading an Australian debit card which the system outright rejected. I emailed Customer Service several times and the responses clearly showed they weren’t reading my email and just sending me the same information that was in their FAQ. Unfortunately I won’t be able to use DiDiRider even though I would really like to.

I've tried to give this company a chance but they have disappointed so many times. Worst customer service. Both on the cab side of DiDiRider and food delivery. Many times I was canceled on but DiDiRider did not refund or the driver did not pick me up but DiDiRider showed that I'm in the cab and on two occasions ordered food and the restaurant was closed but DiDiRider did not tell me it's closed so after waiting a long time I realized I'm not gonna get the food.
Please do not work with this company

Wow what a terrible experience with this lousy app. The payment process is a NIGHTMARE!!! I attempted to put in over 3 of my debit cards for payment but it kept saying I needed to verify my card by inputting a charge that would be added on my account but I never got one. The customer service was also just as Terrible at helping out my situation. They just replied with the basic info to do the steps you had already done to begin with. No help at all. Absolutely the WORST APP I have ever dealt with. I wouldn’t recommend it to my worst enemy. Thanks for nothing DIDi 🤢🤢🤢

You can use DiDiRider fine, but once you figure out how to apply the points to your ride, the taxi doesn’t become available. This has happened multiple times. I apply the points and they won’t come, but they come when no points are applied. Also, even when points aren’t applied, it’s difficult to get service even with cars nearby.

Tried for three days to use DiDiRider in Mexico. Couldn’t pass the card verification process even though I could see the amount in my home currency on my card, but converting to local currency wouldn’t verify. 24+ hour turnaround time with support and only getting form-filled responses, while not allowing support to verify the amount I provided, left DiDiRider unusable.

I've been using DiDiRider for a while. DiDiRider is easy to use and is cheaper than the other apps but unfortunately, once you buy their coupons, you can't use DiDiRider anymore as they say that the credit card you are trying to use is not valid for purchases, even if you have been using it for months before this coupon purchasing. After that they won't refund and will just ban keeping the money. Be careful, use DiDiRider but never buy coupons or top founds as you will loose the money.

I’m sure DiDiRider works great, however, when I tried to add several cards the amount I entered did not work. I used all of my attempts and contacted support. Two reps confirmed to me that my card was verified and both turned out to be lying or ignorant at their job as neither were able to work. Thank goodness Uber was able in the location or I would have been stranded. On top of that, the UI kept showing the same screen as I hit the back arrow on the help screen. An embarrassing problem on their product team to not be able to get that right. Hope you hire better front end devs. Also, you should allow people to be able to email customer support in Gmail or copy the email and not have the default as Apple Mail - unless you hate your users and don’t want them contacting you for help, but I could be wrong. Hope this feedback makes it past your customer service team and actually gets discussed on and maybe put into a sprint cycle.

DiDiRider is good so far as like Uber, pretty same platform, but the didi support is awful no response, and it is basically the process of requesting a ride that works good, because my last rides were terrible, my second last ride that was in Mexico City That was toward the air port, he took my cellphone out of my hands an the last moment when I was getting of the car , it was a terrible situation cause I was quite late to my flight, so I had 2 options or have the police help me get my phone back or lose my flight, of course I did not lost my flight and have no opportunity to do absolutely nothing about it, and a second one that I requested, he got to the wrong pick up point, I tried to call him did not respond proceed to text him, then he got to the spot requested, just looked at me and abandoned me, and still charged me the fee of getting there, and still no response of didi support about my complaint , I’ll never be using didi again and recommend all my friends and family members to not to use didi cause, what’s next? Being robed with a weapon for all belongings, nooop, safety is first.

Today I used DiDi to get from Chatan to Naha Airport. Once I arrived at Naha Airport the driver proceeded to try and run my card. I told him that DiDi charges the card that’s in DiDiRider but he wouldn’t listen. He wouldn’t allow me to get my bags out of the trunk until he could run my card. I even opened up the credit card app on my phone and showed him the pending charge from DiDi which he brushed off and ran my card a second time. My taxi ride cost me 90 dollars instead of 45.

Constantly, DiDiRider reminds me why I deleted my account the last time: There is absolutely no way to not get irrelevant notifications and ads, what totally decreases my user experience to a bare minimum. For now, I want to keep DiDiRider as an alternative to Uber, but since I didn’t use it yet, it’s just a matter of days maybe weeks, and as soon as I’ll leave this country, I will delete my account no matter what. Why on earth do you not have any setting to stop these annoying messages and emails?!

I used this while in Costa Rica. I paid with cash so everything was good. Great drivers. And cheaper than Uber. I decided to add my card. But any “Costa Rican granny” told me not to put my card on there. But I did it just to get some food delivered then I was going to take it off. That next day (a Saturday) my card stopped working and I thought because it was going to expire this month so I wasn’t worried about it. I just planned on calling my bank that Monday. I called my bank and asked them what happened long story short DiDiRider said they were going to do $0.89 authorization then refund the money (which they did) BUT after that they tried to take $550 out of my account! No car ride in Costa Rica is that expensive or food deliver is that expensive! But luckily my bank blocked that. So this is a warning DiDiRider is amazing but the scamming the card part is ridiculous! Now I’m two weeks out of having a card. Luckily I had enough cash on hand & my credit card during my trip OR I would have been horribly struggling because they scanned me and my bank won’t even unblock my debit card because it’s compromised.

Paid with my debit card and it made all kinds of holds on my account and I also got charged for rides and then refunded and then charged again. The cost of each ride makes sense but when it would refund the money back it kept a couple cents each time. Also the holds are still there AND the charge so I will give it a couple days to clear before I report it to my bank. DiDiRider is suspect beware. One extra star because the drivers seem to like it more than Uber.

DiDiRider is good but very annoying. I will stop using it if this stuff continues.
Your location services are very poor . I put an address and the driver goes to a very wrong place . Saying it’s DiDiRider that put that location 😖 it’s so annoying . After ordering taxi because I’m late I now have to spend half of my time chasing the car 😡💔 it’s absurd . Do something about it . I know like 5 people who don’t use DiDiRider again because of this same problem .

There is no advertisement for American military; military approved taxis should be an option when requesting a taxi; when language option is English, the search result are in Japanese and there is no map visually showing locations of search results; one cannot drop a pin when selecting destination, only pick up; discounts offered are in Japanese when language setting is English; CASH payment should only be offered as an option to verified (via SMS) Japanese phone numbers, or if the customer has an approved card payment in profile.

Used DiDiRider while I was traveling through Mexico. DiDi is reliable and easy to use and you don’t need to worry about having cash or being ripped off by a taxi driver. Recommended.

I was charged double what I was supposed to and I never heard back from them that was 5 months ago all they did was send a 50% off coupon that never worked...... don’t waist your time get Uber or Lyft

I was extremely hesitant to use DiDiRider in Mexico, but to my surprise DiDiRider was easy. In my opinion better than Uber, but what made it all so much better and worth it was the quality of my driver. Mr. Oswin was passionate about his job no kidding. Friendly, attentive, and extremely knowledgeable about the city/country. To top it, he even spoke a little English! Loved it. Nice job DiDi!

Nada que ver es como un taxi rojo sube la tarifa no es fija!!! Mejor Uber desde un principio sabes cuanto pagas desde que te recogen hasta que llegas a tu destino!!! Ni con el 30% de descuento convense la tarifa... prefiero uber 1000 veces!!!

tienen promociones engañosas me registre como usuario nuevo y en mi primer viaje no me dieron los 50 pesos con un codigo referido. a mi amigo no le dieron los 200 pesos y en didi food tampoco me dieron la promocion que ofrecieron. son unos mentirosos y hare llegar es informacion a la gente para que no se registren en didi...ofrecen cosas y es mentira. pésimo servicio y me encargare de difundirlo. NO lo recomiendo. además me cambian el conductor en el camino y sube el doble la tarifa. son unos mentirosos estafadores.

I’ve been waiting for 20 minutes and no driver comes, this is trash

No available drivers

Is there a support number or email? How do you delete account and stop getting SMS Texts?

Pickup routine not well thought out, cars far away are selected and drivers not cancelling not to affect their completion score

Unreliable prebooking service as I got a notification requiring me to rebook just 30 minutes before my prebooking time.

This taxi was taken from my card before the trip, the amount of money and then the same amount after the trip, they promised to return, but the money was never returned! scammers! Swindlers! Never use it!

I’ve attempted four rides with DIdi, and only two attempts actually located a driver, 50% failure rate is really high. I waited over 10 minutes in one case. Uber connected immediately. Often, my Uber drivers had the Didi logo also on their windows, so I’m baffled.

Good service. May be possible that the demand is higher than the available drivers. And if you are in a hurry you may have to consider another transportation alternatives

The driver was very nice and careful drive

Excelente servicio lo recomiendo al 100

Gracias! Margarylinda

Cuando baje la aplicaccion me decia viaje gratis ya van 2 veses que lo uso y me cobran porfavor ayudenme aresvolver esto me gusta su servicio pero lo justo es justo decis primer viaje gratis y nada

Esta chilo son rápidos y eficaz aunke ahí veses k los tiene k ordenar dos veses uno pero d ahí no pasa!!!!!!

Bad service. Drivers keep on getting unavailable. So i needed to cancel all rides.

I accepted a quote from Didi to a destination that I entered correctly, but the driver went to a wrong destination. He blamed his Didi app, but mine showed the correct one. He then turned on extra fees on his app while correcting his own mistake, and Didi has so far backed him up rather than me, the customer, even though they have the data on the trip I requested and agreed to pay for. The end amount was almost double. I can't have confidence in the Didi ride app after this. Uber has been consistently cheaper in Mexico City - I always open both apps to compare before a trip. The Uber drivers have padded their trip distances twice but Uber has corrected the fee to my original quote and route both times. Didi ought to do the same, but they have not, even though they have the same or similar digital technology.

My daughter took Didi car from Perth Airport to Lindfield St Westminster WA yesterday pm and was charged $62 00. This seems excessive.. Uber estimate is $31 oo ??

I firstly tried for a delivery DIDI at 4:20am and put in my details and pressed the request button, straight away got a message from my bank advising that DIDI has put a pre-authorisation hold on $92.00 towards the fare currently in progress and after 5-6mins of waiting for a car to be allocated I received a message advising that there was no drivers available. I waited for the hold to come off but it never did so I waited even longer after a while I really needed the delivery to be done so I tried again at 7:33am and did the whole process again, this time it took $76.00 towards the temporary hold and I waited another 5-6mins only to get told there was no drivers available. I checked my bank account and the temporary hold of $76.00 had not been released same as the first one I did of $92.00, so now I was left with less money no ride not able to call DIDI cause they don't offer that service anymore. I checked their T&C's and found out that temporary holds can take 7-10 days to get released and this should not be legal foe the simple fact that DIDI is holding onto something that they did not provide the service for and now you're out of pocket and no vehicle to deliver your package. This should be investigated further cause regardless of it being weekend or normal business day I'm pretty sure we have technology nowadays that pretty much runs itself and that hold should be released the minute that DIDI cannot provide a vehicle as Requested by you the customer...

I firstly tried for a delivery DIDI at 4:20am and put in my details and pressed the request button, straight away got a message from my bank advising that DIDI has put a pre-authorisation hold on $92.00 towards the fare currently in progress and after 5-6mins of waiting for a car to be allocated I received a message advising that there was no drivers available. I waited for the hold to come off but it never did so I waited even longer after a while I really needed the delivery to be done so I tried again at 7:33am and did the whole process again, this time it took $76.00 towards the temporary hold and I waited another 5-6mins only to get told there was no drivers available. I checked my bank account and the temporary hold of $76.00 had not been released same as the first one I did of $92.00, so now I was left with less money no ride not able to call DIDI cause they don't offer that service anymore. I checked their T&C's and found out that temporary holds can take 7-10 days to get released and this should not be legal foe the simple fact that DIDI is holding onto something that they did not provide the service for and now you're out of pocket and no vehicle to deliver your package. This should be investigated further cause regardless of it being weekend or normal business day I'm pretty sure we have technology nowadays that pretty much runs itself and that hold should be released the minute that DIDI cannot provide a vehicle as Requested by you the customer...

We contacted Didi saying we wanted a car to travel to the airport in Sydney. I explained - 2 passengers, 2 suitcases and 2 carry-on bags. Didi said a standard vehicle would do. I booked the drive and we were offered a free upgrade. A black Honda Odyssey, a very big vehicle, arrived and the driver refused to take us - saying we should have booked a Didi Max. I explained what had happened and he clearly had the capacity to take on the journey. He was abrupt, rude and had no interest in the fact that we could miss a flight. He also stated clearly that he couldn't care less if we complained to Didi. My phone app showed that the driver had cancelled the trip. A second vehicle was despatched, a much smaller car - an orange Kia. This driver was courteous and very helpful. The luggage fitted comfortably. I later contacted Didi again [all this on their Facebook page]. They "apologised" but clearly wanted me off of their records asap. They asked me to provide the details of the Odyssey driver - which of course I did not have, but they should have. They now fail to respond to my messages. We are hardly threatening people - being in our late 70s and a retired professional couple. Use Didi at your own risk.

You give me a discount for a ride that was going to cost R13 and I get to my destination I had to pay R38 refund my money tuu? I am very irritated. Ta,

Tlale was my driver it was my first time using the app so I couldn't see where the trip fee is when I arrived at the destination, he doubled the amount I only saw when I saw receipt on my email. Crook yoh

the driver was extremely rude 😒😤 he ddnt want us to put our bags in the boot.. he said that his car is being abused then he canceled the trip expecting me to pay the cancelation feee worst service ever 😤