Contact Toast Takeout Delivery Support

A restaurant I was considering uses “ToastTab”. So I click the link to place an order. There’s no FAQ or any information about “ToastTab”, or how it works prior to placing an order. You’re expected to blindly create an account and then (somehow?) set up payment. But I don’t really know because I can’t learn about this product before using. So I set up an account using a throwaway email address. (I had little choice). There’s still almost nothing listed to learn about this service. They have a section called “Payment Options” and it says “No saved cards”. That makes sense because I have yet to place an order. So I click that section and …nothing happens. A little arrow turns as if a drop down box was meant to appear or something but that’s it. Sorry, not using “ToastTab”. I have no idea what they’re about and they offer almost zero educational on boarding assistance or FAQ. Feels clunky. While DoorDash and others are controversial for taking a large cut of the restaurants’ revenue, at least those apps are flexible, modern and allow the consumer (me) to feel like I have some control over the situation.

I really wanted to like this app, in order to better support restaurants while we’re under lockdown. But this app is janky & there is NO SUPPORT for customers. They outsource delivery with DoorDash, at least in my area, so if you have any issues with your delivery.... you’re stuck. (Since you don’t get DoorDash support.) And even worse, they put the onus on the restaurant for all issues. You can’t even contact Toast – like, I haven’t even been able to find social accounts. When my order didn’t show up tonight, I had to call the restaurant and the poor staff had to grab their manager to figure out a solution (on Valentine’s Day of all days, suuuper busy). They were kind enough to place the order again, but no idea whether the restaurant will get reimbursed or have to eat the cost of the 1st order. In which case, we both would’ve been better off using another food delivery service, even if they take a bigger cut....

I only got this app because the one restaurant I order takeout from uses this service. I had been going to the restaurant’s Instagram page and using the link in their bio every time I ordered but then thought the app might make it easier and faster. Nope. When I search for the restaurant by name, the app tells me it doesn’t exist. Even after I logged in and it shows me my previous orders it still can’t find that restaurant. And since I live more than a few miles from it, and it defaults to just showing me restaurants near me, it won’t show up there either. I can put in the restaurant’s address and the app finally deigns to acknowledge it exists, but that’s a pain to do every time I want to order something, since there’s no way to favorite a restaurant or anything to make it quick to get to. Really, really clumsy design. I won’t be using this app. My circuitous route of going through Instagram is actually easier.