🏷️ About: This application allows you to access Ivanti Neurons for ITSM & ITAM on your mobile devices, giving you remote access to the application. It currently supports Mobile Analyst and Self Service mobile user role only.
Thought IvantiNeurons would be handy for checking tickets while on the go, but can’t even access the field tech role from IvantiNeurons . Took multiple login attempts and reinstalling IvantiNeurons just to get into the self service role but can’t view my tickets from there. Uninstalling until maybe IvantiNeurons gets some support itself.
Would love to use IvantiNeurons to check tickets on the go, but can’t even manage to get logged in. App asks that you select your role, yet presents no options to select from, just a blank screen that cannot be bypassed. Tried reloading page, uninstalling and reinstalling app. Nothing works.
Can’t even get past the initial login. No functionality and just a browser window as others have mentioned.
Seems to be nothing more than a reskinned Browser. Nothing is formatted for mobile use. Why did someone even bother developing this?
Garbage app for a garbage product.
Running latest iOS as of 9/25/20 on an iPhone 6s and this “app” is a somewhat re-adjusted browser it seems. I can’t even open an incident no matter how fast I try to tap it, everything is crammed in the main screen making it unreadable for me.
This is an absolute pathetic attempt at an app.
Running ivanti in a browser is bad enough with trying to zoom in and select close an incident among other horrid behaviors, but somehow they made the “app” less usable than the web browser.
Maybe on a larger iPhone, there aren’t issues, but the only way I can imagine anyone giving this 5 stars is if they work for Ivanti.
If the company is reading this review, please don’t offer something that makes the experience worse than the web browser. It’s a time waste to even install this and log in. I couldn’t even copy and paste the tenant url because it glitched and would not allow it!
This is probably one of the laziest attempts to be able to say “we have an app!” that I’ve ever seen a company do.
Please do it right or don’t offer an app. It’s not that hard to take your APIs and write something that’s usable and basic. As is, this entire thing needs to be scrapped, and this has apparently been this way for 4 years.
Ivanti Neurons for ITSM & ITAM appears generally safe, but use with caution.
JustUseApp Safety Score for Ivanti Neurons is 31.8/100.
This assessment is based on our NLP analysis of 37 user reviews.
Combined with the app store average rating of 2.1/5.
Ivanti Neurons for ITSM & ITAM appears legitimate, though exercise caution.
Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for Ivanti Neurons is 31.8/100 .
This conclusion is based on analysis of 37 user reviews.
Ivanti Neurons collected the following data from you:
Built on industry best practices, Ivanti Service Manager provides integration and development capabilities to connect to other tools for end-to-end process automation while enabling customers to quickly create new user interfaces, business rules, dashboards or add new functionality designed to meet their needs.
Ivanti Neurons for ITSM & ITAM is a powerful, Cloud and Premise Service Management solution that transforms service and support teams, help desks and service desks from tactical service providers to strategic business enablers.
Ivanti Neurons for ITSM & ITAM mobile app now provides a highly secured, convenient and faster way to login into Ivanti Neurons for ITSM & ITAM using biometric authentication and, to enhance the mobile experience of the user, Push Notifications are enabled to receive the alerts on the go.
Ivanti Neurons for ITSM & ITAM App enables analysts to manage their Incidents, Tasks and Service Requests from their mobile devices.
This application allows you to access Ivanti Neurons for ITSM & ITAM on your mobile devices, giving you remote access to the application.
