DDH app not working? crashes or has problems?

DDH Status

Last Updated on 2024-05-08 by Rudolf Müller Medienholding GmbH & Co. KG

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App has problems

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Common DDH Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot DDH app on iOS and Android devices. Solve all DDH app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

DDH iPhone Issues and Solutions

DDH iOS app crashes, not working, errors
DDH iOS app network issues
DDH on iOS has black/white screen

DDH Android App Issues and Solutions

DDH has errors/crashing/not working
DDH server network connectivity issues
DDH has black screen

DDH iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever DDH app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix DDH app crashes or not working on Iphone (iOS):

Close and restart the DDH app on iPhone
Update DDH app to the Latest Version for iOS
Uninstall and reinstall DDH iPhone app
Update your iPhone to the latest iOS version

Fix DDH on iPhone unable to connect to server/internet connection issues::

To resolve DDH network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix DDH black/white screen (blank screen) on iPhone:

Follow the DDH iOS app troubleshooting guide Here →

DDH Android App Issues and Solutions

Fix DDH not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent DDH app issues:

Force Stop the DDH App
1. On android, goto "Settings" » click DDH app. » click "Force Stop".

Update DDH to the latest version on PlayStore

Clear DDH App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "DDH app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch DDH.

Fix DDH unable to contact server/ DDH internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click DDH » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got DDH » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch DDH on android.

Solve DDH black/white screens issue on Android:

Follow the DDH android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Rudolf Müller Medienholding GmbH & Co. KG, developers of DDH.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit DDH Website

Privacy Policy: https://medien.ddh.de/?lang=de#library?popup=dse

Developer: Rudolf Müller Medienholding GmbH & Co. KG

About this app

Get easily accustomed to the electronic table of contents and the fast and intelligent search in all publications. Add bookmarks and your own annotations in any desired passage, in the form of texts, images, photos or audio comments. The work desk function helps you search within an entire publication. This is your application for specialized publications with added value. DDH offers thus a valuable library of online publications with high performance additional features – all this in an attractive design.