Contact Mentor DSP Support

by Crappppppppppppp1234

The most nonsense app in existence. Gives you zero feedback as to what you’re doing wrong, so there’s no means to actually improve on your score and what you’re “doing wrong”. Theres zero warning or sounds to give you any sort of heads up that you’re breaking one of the rules, so there’s absolutely zero adjustment period to trying and understand the app anf what it excepts. It’s just a hope and a prayer that while you’re driving for hours on end that you’re following the most vague and mystical rules that are ementor. There’s no place you can read up on what quantifies as “hard acceleration” and it gives zero regard for other drivers on the road. If you’re pulling out of a driveway on a hill and cannot see any on coming traffic, welp just keep on accelerating at snail speed, so your score isn’t hurt. And just hope and pray the guy YOU just pulled out in front of slows down or passes you. Because according to this trash app, that’s good driving, because you didn’t accelerate too quickly. 👍🏼 oh and if some thing jumps out in front of you, definitely don’t instantly break, because you’re a bad breaker then.

by Nopemyster

I’ve been a driver for 8 months now. I can attest this app doesn’t actually make you drive safe. It, to its core, is a beleaguering mess almost expressly meant unfairly to rob you of any benefits. (The big company named after the river in Brazil) should drop this. The scoring system is haggard beyond believe. There are times where in a full days work I was tacked with a whooping 13 infractions (no speeding) and received 3 stars, while one day I got just 4 (again no speeding) and was slammed with a 1 star rating (just like all your the reviews for this app). This company is desperately asking for a lawsuit, you are toying with peoples jobs and this is serious. Clearly Mentor are either oblivious, malicious, or apathetic. I think it’s a fantastic idea to have the CEO of mentor try and complete a route and end up without any infractions, and see how it turns out. Alas, writing this was a huge waste of time (mainly venting) I expect nothing to change and for this company to completely step all over driver’s necks for the foreseeable future. I recommend working for a competitor, a shame because I happened to actually kind of like this job, oh well. Good day.

by Unhappy_goboom

Doubt anyone who actually works here reads this and all the responses are automated. But if there’s a chance this is a real human reading, just know your app is immoral and affecting how we are all paid. I’m looking forward to lawsuits against your company. Heads up for anyone new to this app, it just detects hard cornering, hard acceleration, hard braking, and speeding. So it DOES NOT detect how other people are driving. Someone brake hard in front of you? Tough luck you got hard braking and are out of incentive pay, goodbye score. Someone brake hard and you have the ability to avoid an accident by turning away from them? Tough luck you just got hard cornering, and probably acceleration, goodbye FICO score. Someone not paying attention behind you and is tailgating/ speeding/ about to rear end you? Congrats, you just got hard acceleration/ speeding and lost out on potentially hours of pay. Everyone who works at Mentor, get a real job.
Also, increasing our FICO score does not make us “safer drivers”, it literally just increases a score that you made up the metrics for. Stop using that as an excuse for keeping this app alive, it’s pathetic.